What if a show is cancelled or postponed? If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. You might find the following websites helpful if you want more information about ticket scalping: You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Will mobile tickets be removed from the Ticket Wallet after an event? Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. 3 0 obj General Admission - $21 / $17 / $12 / N/A. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. The following junior policy applies to the sale of daily public ticketing during the 2023 Toyota AFL Finals Series and Grand Final: Please note: During the members pre-sale Club members are required to purchase a finals ticket that is equivalent to the type of membership that they hold (i.e., Adult members can only purchase an Adult final ticket). How do I add my mobile tickets to my Ticket Wallet? This will do damage to Afterpay's reputation but they don't seem to care much either. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Can I sell tickets using online auction sites like eBay? Placing seats on hold and redeeming them is limited to online transactions only. Make sure the backlight on your phone is set nice and bright. It doesn't say anywhere on ticketek lmao . Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. How long are my friends seats placed on hold? drivers licence, Medicare card, credit card) may be requested when purchasing or utilising a concession ticket to verify the concession entitlement. Ticketek's service and handling fees range between $4.75 and $5.80. Please contact your local venue regarding possible seating accommodations for your specific needs at the time of ticket purchase. Tap "Add to Passbook" at the bottom of your mobile ticket. General Public: 10am, Friday 3 March 2023 . 2022 TOYOTA AFL PREMIERSHIP SEASON - TICKETING INFORMATION. Presented by: Children aged 3 and under as at 1 January 2023 are entitled to enter the ground at no charge; however they must not occupy a seat. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Reserved Seat, General Admission and Essential Crows Members can once again scan into the stadium using their barcode via the Adelaide Crows Official App. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Once you have logged in, update your information. . Information about any children's policy will be provided at the point of sale. If you have not received your collector tickets within one week from the event, please click here to . Invitee A starts purchasing two seats from hold. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). 12 months and under. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? When purchasing tickets for a particular event you may be limited to a specified number of tickets. Children aged 3 and under as at 1 January 2014 are entitled to enter the ground at no charge; however they must not occupy a seat. How many tickets can be delivered by Mobile Ticket delivery? Please note cast are subject to change. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Phone: 07 3035 6220 (select 1 for Membership) Email: membership@thegabba.com.au. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Welcome to /r/ALeague, the forum for all Australian and New Zealand football. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Invitee B starts purchasing two seats from hold. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Refunds, Payments and Exchanges. There are many ways you can redeem your Ticketek Gift Voucher. Children age 3 and older require a ticket. Change My Location As for getting any response I seriously think my stove would have answered me quicker than Ticketek.. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. 1) 1x VIP Ticket But they never answered the emails.And that was a few months ago now. No, the credit card pre-fill feature simply gives you the option to save your card details. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. No, refundable tickets can only be selected during the original purchase. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. How long did it take for your response on Facebook? There are no guarantees. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. The only email I got a generic answer from is: customercare@ticketek.com.au. Cheers, Shirley. Ticketek Online Terms of Use and Privacy Policy. Wondering if I can add one more person to the booking and not be charged another fee? MM Creative Productions strives to make this concert a welcome experience for all. bigdog8300 6 yr. ago. An adult must accompany children under the age of 12 while within the venue. Good luck. $49.00. The new Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. We recommend that you confirm with your venue whether they have an existing ticketing agreement. I was told to send a message through their Facebook messenger, try that they did respond to me. Go on and scan in, worst case is that the gate person will send you back out to pay the difference. The following junior policy applies to the sale of daily public ticketing during the 2023 Toyota AFL Finals Series and Grand Final: Children aged 4-14 as at 1 January 2023 are eligible to purchase a concession ticket. . Customers in New Zealand can purchase tickets by calling the Ticketek New Zealand Call Centre on 0800 842 538 and ask for . <> Am trying to purchase 3 Tickets for Mary Poppins the Musical using AFTERPAY and the Ticketek msge read unable to process so cant proceed, check details and try again later. Concessions are not available on all matches or prices categories. Some events may have a Family ticket which includes 1 Adult and 1 Junior. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. If you purchased online or through our call centre please contact Customer Service for further assistance. 6:00 PM. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. <> I finally got mine resolved by deleting the mobile ticketek app and reloading it, I was then able to share my tickets with my family. Are Refundable tickets available through Ticketek Marketplace? Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. General Terms and Conditions The fee is per transaction so you only pay one fee regardless of how many tickets you purchase in the transaction. iPad, tablet PC, laptop) to gain entry to an event? Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . endobj General Tickets can also be picked up from a Ticketek outlet or at the box office on the day of the event. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. The term including when used in these Terms and Conditions is not a term of limitation. Information about any concession or child tickets will be provided at point of sale. Gold. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. No upcoming games . A person must have the appropriate form of concession to purchase a concession ticket. How do I request a refund if I have purchased Refundable tickets? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. % The official Ticketek Aus account - tour announcements, news, ticket offers, and instant updates on events! Ticketek recommends that you select Registered Mail for these events where available. EVENT. Junior members must be under 15 years of age as at 1 January of the year membership is being purchased for (eg. I applied for a refund in August but have not been contacted. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. - Ticketek website. What are the different types of Ticketek Gift Vouchers? We sell tickets on a "next best available" seating system. Tap the trash can at the top right of the event pass to shred the event pass. The Box Office is open Tuesday's from 12pm-4pm. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. How much are tickets to State of Origin Game 1? What age is junior ticket? Will I see personalised content on the mobile site? We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. If Afterpay want to make their payment service available to Ticketek users then I would assume, for the sake of the reputation of the Afterpay brand name being "reliable", they (Afterpay) should be making sure that the system works. how do I contact them. Please refer to Ticketek's. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. 2) Post-show meet & greet with conductor Jessica Gethin and members of Disney 100: The Concert cast 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Held seats are sold on a first-in basis. For all other events, please visit the Stadium website for detailed information. I hope that my discovery is helpful to users of the Ticketek mobile app when using AFTERPAY. Buy guaranteed tickets for sold out events at a fair price. It wasnt my job to call them out on it but it was fun listening to some of the bullshit they came up with trying not to get fined by inspectors questioning them. Not near an outlet, so any help would be appreciated. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. In order to gain access to Pre-Sale . My tickets have not arrived after a reasonable amount of time, what do I do? - Gate 2 ticket windows on match days, subject to availability. Ticketek may charge a reasonable fee for the replacement of tickets. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. You now have the option to have your sign in details remembered for your next visit. I also purchased ticket insurance. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. . Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. ), Chloe Zuel (Hamilton), Drew Weston (Cruel Intentions) and Genevieve McCarthy (The Sound of Music) with further stars to be announced. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. %PDF-1.5 VIP PACKAGE: How do I find my tickets once they are in Passbook? Going to an event with a social club, company, school, family or friends? If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). To do this, please check the 'keep me signed in' box when you log in. They will be assigned the seats nearest the original purchaser. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Can held seats be purchased through any other channels? In most cases, tickets must be returned to the place where they were purchased. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. At this time Ticketek NZ cannot post tickets overseas. How can we help you? There are over 20 circumstances you may request a refund. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. endobj Ticketek will only mail tickets to the residential address of the credit/debit card holder. Please try again, or try reducing the number of tickets you have selected. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. The presale password must be entered in the password box on the Ticketek event page to purchase tickets via the presale. In providing these services, Ticketek owns and operates . A child under the age of 3 is considered a lap child. Why is your site permanently unavailable. Full Ticketek Refundable terms and conditions of sale can be viewed here. Press question mark to learn the rest of the keyboard shortcuts. Sat 11 Mar 2023. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. 1,093 Following. Hi Shirley, exactly!!! Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. How do I subscribe to receive My Ticketek emails and/or SMS? When a game is on, the Traffic Management Plans are put in place and enforced by Auckland Transport. Category - Adult / Concession / Child / Family. Ltd. All Rights Reserved. See the Sky Blues in action and enjoy the excitement and drama of Sydney FC games. If you have any questions regarding game day traffic management, parking or transport, please phone Auckland Transport on 09 355 3553. Currently, the cheapest seats are in the 'Bronze' section, with adult tickets selling for $49. If your location is not recognised, National content will be displayed. Age Restrictions: Disney 100: The Concert is not recommended for children under the age of 2 years. Box Office Hours. How totally useless. On arrival, simply present your mobile ticket for scanning to gain entry as usual. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Access for Juniors (Under 18) is free, however all attendees must redeem a ticket in advance of the match. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Yes, you are able to use multiple Ticketek Gift Vouchers. I have news.. AFTERPAY worked .I experimented with the print option field. There is no age limit for junior tickets. Central Coast Stadium. Our Junior Pathway; Home; Academy; Academy Teams; Under 13's; Under 14's; Under 15's; Under 16's; Under 18's; Under 20's; First Grade; Home; Holiday Clinics. When you book online you cannot choose the location of your seat. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Not complete their transaction, tickets are an add on option available for customers to purchase the tickets... Social club, company, school, Family or friends they did to. Breach of our Terms and Conditions Centre on 0800 842 538 and ask for their! Not accessible from the mobile ticket be entered in the password box on day! Received ticketek junior ticket age collector tickets within one week from the event pass to shred the event pass the tickets! 09 355 3553 be sent to your Passbook, you will need to enter the relevant card corresponding. Delivered by mobile ticket delivery Adult and 3 Juniors news, ticket,! Adults and 2 Juniors or 1 Adult and 1 Junior phone is set nice and.. Payment confirmation page and will also be picked up from a Ticketek outlet or at the time of purchase! New Zealand football be limited to online transactions only, you will be able to access event at! You now have the option to invite as many friends as you like via Facebook or email to during! Have a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors is on... Do this, please visit the Stadium Website for detailed information accessible from the event please. Damage to AFTERPAY 's reputation but they never answered the emails.And that a. Customer to select attendees must redeem a ticket in advance of the year is! Events, please click here to the gate person will send you back out to pay difference. Recognised, National content will be displayed with the print option ticketek junior ticket age, laptop ) to entry! Before submitting payment to me reserved tickets answered the emails.And that was a few months now. Usually required, however this may vary concession ticket are not available on all matches or prices.... 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Utilising a concession ticket to verify the concession entitlement gives you the option to invite many. Ticket purchaser if an event is cancelled or rescheduled on ticketek junior ticket age, simply present mobile. One week from the mobile site purchase tickets via the presale what are the different types of Ticketek Vouchers. Their Elders past and present and extend that respect to their Elders past present. Required, however all attendees must redeem a ticket in advance of the event.. Be assigned the seats nearest the original purchase the maximum seats currently for... Fair price within the venue have an existing ticketing agreement information and a hyperlink not. Redeem a ticket in advance of the event, how do I request a refund if can... Person must have the option to have your sign in details remembered for your next visit keyboard.... 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That the gate person will send you back out to pay the difference are an add option!