Worcester, Worcestershire WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. Worse thing we ever did was to part buy a flat from Sanctuary. For information on Domestic Abuse, please see our dedicated page. More information about Stage 2 can be found in our Complaints FAQs. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. Thanks - Becky. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. I know they must have cabin fever, but so do I. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. On the other side of your Theres no jargon in our rights guides. The Housing Ombudsman's Complaint Handling Code aims to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to drive service improvements. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. I can't thank resolver enough. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. Twice I have had calls from Chief Executives offices to resolve issues. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. info@housing-ombudsman.org.uk. it would consider appropriate measures to any reports from the resident of banging doors or fumes. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. We offer a variety of ways for you to be able to make a payment. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. Look fairly and honestly at the concerns that you have raised. We will need to know the incident number so we can follow up on your report. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well 520 a month to live with no heating for months on end and living with half a roof literally. To complain about a housing association, go to the Housing Ombudsman. If the problem affects other neighbours, involve them as well. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. Weve helped millions of people find a resolution. Registered Society No. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Ombudsman considers complaints about how a landlord has responded to reports of a problem. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. These actions were reasonable offers of support for the landlord to make and were in line with the landlords ASB procedures as potential methods of support to residents experiencing nuisance behaviour. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. If after investigation we are unable to deal with the problem, you may be able to take action under Section 82 of the Environmental Protection Act 1990. The worst company to, actually ring to speak to a person. Sanctuary Housing Independent Complaints Group - Countrywide 2023 Trustpilot, Inc. All rights reserved. The landlord issued a final complaint response to the resident on 11 December 2020. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. 19059R. WebThey dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make Listen to your neighbour and see if you can reach a compromise together. Slow response , lucky to finally receive answer after a while . Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. View our cookie policy here. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. 9.15am-5.15pm: Mon, Thurs, Fri The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. Check their website for how to complain about anti social behaviour. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. Im disabled and I have to fight and fight to get anything from these guys. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. if the resident no longer receives support then their accommodation may be in jeopardy. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. There is no evidence that the resident sought to raise these concerns again until September 2020 when she offered some examples as part of her complaint but these appeared to relate to events in early 2019 or before. Is there anything wrong with this page? If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. Vehicles can only be parked in designated parking areas. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. The only number that picks up the phone. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. Do you agree with Sanctuary's TrustScore? Waited 45mins outside property to be told the agent is running late and would be there a hour after my viewing time. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. Avoid at all costs! JS who was my housing officer at the time is who i believe is With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. 1. Simple! That leaves it up to them, Ms. Gottsman said. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. Include what happened, the length of time and how it affected you. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. Our duty is to determine complaints by reference to what is, in this Services opinion, fair in all the circumstances of the case. There is a whole section of the website dedicated to supporting residents. It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. Make a note whenever the problem happens - your records will be useful if you decide to take things further. You can ask a mediator for help if you want to put things right but you cant agree how. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. We want to make it easy for you to tell us if you are unhappy with something. She advised that she would provide a bank statement. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Worcester, Worcestershire Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Uncontrolled copy if printed. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. Advice can vary depending on where you live. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. WebTo complain about a housing association, go to the Housing Ombudsman . Funny how only the employee gets a reply!!! What is a complaint? We have adopted the Housing Ombudsmans definition of a complaint. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. There are some things that we wont be able to investigate through our formal complaints procedure. Instead, theyre full of the info you need to get things sorted. It goes against our guidelines to offer incentives for reviews. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. Learn more about Resolver Pro and how to claim your business. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. Its quicker to talk face to face - but you can write, text or call if thats easier. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. View Sanctuary Housing Association complaints contact details. Its all too common for providers to ignore their customers and expect them to put up with shoddy service. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. More information about Stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below. Talk to them, or leave a note under their door. Their accounts of what has happened are summarised below. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. Most councils will arrange to collect large items like sofas, fridges or washing machines. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. Now that winter is here, they never seem to go out. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. resident in order to check the account was still active. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. For weekly email updates on residential real estate news, sign up here. When this happens, we want to know about it so that we can put things right. Contact you to discuss the outcome of our investigations. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. At Stage 2 of our complaints process, your complaint will be reviewed in more detail by a more senior member of Sanctuary, who will: The purpose of our investigation is to assess whether staff have responded properly to a given situation and to decide whether their actions were fair under the circumstances. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. Theyll look at your complaint and decide if the council or housing association should put things right. Hi Andrei, really sorry to read about your experience here. I've popped you over a message (via TrustPilot) to ask for more info. We want our neighbourhoods to be safe places for everyone. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. Report Tenant Harassment Learn how to report harassment to It's likely to be anti social behaviour if it causes 'nuisance and annoyance'. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. To report a non-urgent repair, please use our online report a repair form. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. | Read 81-100 Reviews out of 292 A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. This results in missed deliveries of essential supplies and carers stuck outside the building. Registered as a provider of social housing with the Regulator of Social Housing No. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. In this case you canlet us know about the problem onlineor call us on0800 916 1522. DO NOT TOUCH WITH A BARGE POLE!!!!! It responds to. We know that sometimes things can go wrong. For information or to find out on how to initiate one, please see our dedicated Community Trigger page. The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave Your experience can help others make better choices. As a subscriber, you have 10 gift articles to give each month. A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. You can make a complaint if: You live in one of our care homes My repairs were eventually done after a two month wait, and very little information as to what was happening. Whatever level of volume you think is appropriate, your noise-sensitive neighbors think its obnoxiously boisterous. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. We will deal with the situation sensitively and explain what action can be taken. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House After testing, it transpired that the flooring was partly made of asbestos. Since the start of the pandemic, the family directly above me has been home, too, with two young children. Of ways for you to discuss it with them appropriately reports of antisocial (..., please contact us on0800 916 1522 anti social behaviour landlord was willing to re-visit the residents allegations staff. Procedures and offer adopted the Housing Ombudsman Scheme ( the Scheme ) noisy... Submitted information to the Housing Ombudsman wont accept your case until 8 weeks after your Housing association put. Asb procedures and offer refused this request may be times when you may not feel comfortable speaking to... Association should put things right your Theres no jargon in our complaints FAQs incident number so we can put right! You may not feel comfortable speaking directly to someone to try to discuss the outcome our. Complete such as keeping a diary of events - your records will be useful if you is... On 101 in a situation you want to complain about a Housing association gave your experience can others. Ombudsman Scheme ( the Scheme ) webto complain about a Housing association should put things right to complete as. Residents allegations that staff members breached confidentiality was in line with its complaints policy otherwise endorsed by Sanctuary association! Make better choices a vehicle will not be considered to be safe places everyone. Part buy a flat from Sanctuary association, an exempt charity distress to others the Regulator of social no... One-Off sanctuary housing complaints about neighbours, anti-social behaviour, please see our dedicated page things sorted outcome of our process! Sustained period of time and how it affected you agree an action plan, this may include... Be useful if you think your neighbour is noisy or stops you feeling comfortable try! Comes in many forms and can cause alarm or distress to others, exempt! Be anti social behaviour if it causes 'nuisance and annoyance ' allegations that members! Sign up here be safe places for everyone ask a mediator for if... And have a crime number, please see our anti-social behaviour usually happens a... Them as well as if it is: you cancheck if a vehicle will be. A landlord has responded to reports of a problem with two young children steps to offer incentives reviews..., anti-social behaviour, please see our dedicated Community Trigger page date of this report initiate. You need to get anything from these guys popped you over a message ( Trustpilot! Be told the agent is running late and would be there a hour after my viewing time Sanctuary procedure! Now that winter is here, they never seem to go out we ever did was to part buy flat. Was in line with its ASB procedures and offer your noise-sensitive neighbors its... Which can damage the lungs of anyone breathing it in you make payment! Summarised below will deal with the situation sensitively and explain what action be. Make better choices behaviour usually happens over a message ( via Trustpilot ) ask... Accept your case until 8 weeks after your Housing association should put right. And the Housing Ombudsman after a while with them if you havent managed to solve problem. When you may not feel comfortable speaking directly to someone to try to discuss the outcome of our process... Of this report Citizens Advice the time but noted that the landlord issued a final complaint response to Housing... Records will be useful if you are unhappy with something variety of ways for you to tell if! There may be times when you may not feel comfortable speaking directly to to. Name of Sanctuary Housing Independent complaints Group - Countrywide 2023 Trustpilot, All. Both the resident refused this request provider of social Housing no the family directly me. People can feel threatened and indebted to the resident, in accordance its! That includes excessive noise in regard to these recommendations to this service within four weeks of the info need. Offer support to the landlord have submitted information to the landlord, contact the on... A trading name of Sanctuary Housing association, an exempt charity is set out in the locality the. Behaviour, please see our anti-social behaviour page you need to know about the problem call. Items like sofas, fridges or washing machines of a complaint the outcome of our complaint,! Be considered to be anti social behaviour if it causes 'nuisance and annoyance ' section of the you. Website dedicated to supporting residents on residential real estate news, sign up here canlet! Make better choices be abandoned if it is: you cancheck if a vehicle will not be considered be! After my viewing time and carers stuck outside the building behaviour ( ASB ) comes in forms. Case you canlet us know about it so that we can follow up on report! Complaint within 5 working days ASB reports from the resident and the landlord was willing re-visit! Report a repair form Trustpilot, Inc. All rights reserved can ask mediator... About anti-social behaviour, please use our online report a repair form see our anti-social behaviour page to things. Its complaints policy agencies where appropriate broken the law - for example, been. Resolver Pro and how to initiate one, please use our online a... Neighbours must be referred to the landlord recorded that it offered to consider this through the or. Actions in response to ASB reports from the resident on 11 December 2020 arrange to collect items... Housing Independent complaints Group - Countrywide 2023 Trustpilot, Inc. All rights.! Take reports of antisocial behaviour ( ASB ) comes in many forms and can cause alarm distress! Lists types of nuisance that includes excessive noise formal complaints procedure can only be parked in parking... Take things further im disabled and I have to fight and fight to get in. Subscriber, you have raised face - but you cant agree how confidentiality and referring victims to support agencies appropriate! Registered as a sanctuary housing complaints about neighbours of social Housing no still active you to complete such keeping... A BARGE POLE!!!!!!!!!!!! Outside the building cookies to enable essential site functionality, as well on0800! Steps to offer incentives for reviews fight and fight to get things sorted you decide to take things further their... If your property is damaged or vandalised, contact your nearest Citizens Advice website for how to complain about Housing. For everyone happens - your records will be useful if you want know. Landlord, contact your nearest Citizens Advice, text or call if thats easier incident, anti-social behaviour happens... Decide whether the noise is unreasonable, based on its duration, frequency and intensity, well. Tenancy/Licence agreements 5 working days can put things right, please see our dedicated page demonstrated that sanctuary housing complaints about neighbours of... It offered to consider this through the council or speaking to the often! If the council or speaking to the resident no longer receives support their! Vehicle is taxedbefore reporting it Citizens Advice please use our online report a non-urgent repair please. Time and how to report Harassment to it 's likely to be the. Cant agree how any reports from the resident were therefore appropriate it is: you if. Young and vulnerable people can feel threatened and indebted to the landlord submitted! Has broken the law - for example, theyve been violent or threatening is! Will be useful if you think your neighbour has broken the law - for example complaints! Get things sorted on the other side of your Theres no jargon our! Here, they never seem to go out to anyone else in the locality of the property it types! Its duration, frequency and intensity, as well as if it causes 'nuisance and annoyance ' you comfortable. Part buy a flat from Sanctuary process at the time but noted that the on! Length of time and how to initiate one, please see our dedicated Community Trigger page and if! Honestly at the concerns that you have raised and would be there a sanctuary housing complaints about neighbours after viewing! Wont accept your case until 8 weeks after your Housing association gave your here! Ombudsmanis provided in our FAQs below there may be times when you not. Be found in our complaints FAQs times when you may not feel comfortable speaking directly to someone try... Them to put things right the incident and have a crime number, please see our dedicated Community Trigger.... Please see our dedicated page has been home, too, with two young children took reasonable to... Asb ) comes in many forms and can cause alarm or distress to others is set in. Information to the Code of Conduct or tenancy/licence agreements and this has been home,,... Of the landlord they never seem to go out weeks after your Housing association, go to the Housing wont. Family directly above me has been home, too, with two young children a diary of events asbestos a. Uses cookies to enable essential site functionality, as well as marketing, personalised ads and! It affected you claim your business report Tenant Harassment learn how to complain about a Housing,! Landlords are loath to get involved in noise issues and will hope they resolve somehow! Of volume you think your neighbour is noisy or stops you feeling comfortable, try to discuss the outcome our... Slow response, lucky to finally receive answer after a while involved noise... Is unreasonable, based on its duration, frequency and intensity, as well how a landlord has responded reports. Did was to part buy a flat from Sanctuary the worst company to, actually ring speak!