There is a Home Depot approximately a mile from my parents home. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! 3. Eventually I hear the tech say that he has to call someone else and he leaves. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. The RR employee showed up on time but was not the person originally scheduled. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Its location on this page may change next time you visit. Backed Up Sewer Line / Unethical Practices!!! Schedule Online. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. I have not heard back. Customers is satisfied. I'm sending a bill for my lost wages for the day. He replaced five feet of pipe with copper pipe. I was not warned that remediation people would show when I called for service, so it was quite surprising and an invasion of my privacy. Well start sending you the news you need delivered straight to you. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. I just had a terrible experience with Roto Rooter myself. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions It's dinner time and we tell him to leave and he was a jerk about it. The work has a guarantee for 1 year. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. To date no additional water damage has occurred. My email is Pat.Swanson@rrsc.com. Dealing with them has been the worst experience of my life. when I called I was at work and explained what time I would be home and understand if no one could come that day. He was struggling to get the snake down the pipe at turns. I also think they shop over my insurance deductible. We had an emergency plumbing issue today and called Roto around 11:00am. If old pipes are subject to cracking when snaking they should have not snaked it. Prior to the installation my kitchen sink was working normally. They would not discuss pricing on the phone. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. The second Rotor-rooter technician left. On the bill, technician stated there were wipes in sewer line. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. Sean determined that the trap was collapsed and could not get his camera in the line. each Pricing plays a big part in not using your services Note: Customer supply water heater( only labor and parts)Very disappointed. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Sign up to receive our free weekly newsletter. BBB accredited Plumber since 2/22/2005. A link has directed you to this review. We value your privacy. Called for service to detect leak and no show 2 times and postpone appointments for over one week. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. August 10, 2022, I called rooter rooter 3-days ago. Thats not enough. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. I cannot recommend Roto Rooter they are way too expensive, They did the work. This complaint is on behalf of my parents, 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Not true! The charge 2800.00 for labor alone to replace one straight pipe! I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. Tristian charged the customer $905 for his time. We definitely clear it the next day. I stated they refunded me $150 already. Again, no call, no show. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. There are multiple factors to consider when choosing a plumbing service. See details. *All services may not be available at all locations. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Thank you. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We got another plumber to go out. Water guy convinces me and my insurance to file a claim and he leaves. BS. 5. Mr. Rooter was founded in 1970 and began franchising in 1972. BBB is here to help. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. We received the following reply from a supervisor: Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I discussed the issue with the representative, and nothing was resolved. We were billed $1,354.40. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. The third man did not come till He told me that problem was caused by 2 ply paper and long hair. He asks for my insurance name and calls my insurance company on loud speakerphone. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. 01/06/23. Total Rip Off do not use this company you will be upset. Convenient. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. We value your privacy. They tried to solve the problem by snaking the line but couldn't get it unclogged. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. 02/14 . How do I know I can trust these reviews about Roto-Rooter? Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. Still did not look around to verify the cause. Again, nothing but excuses. On Sat. So I hung up. 2. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. I was having a problem with sewer line back ups at the above property. The worst part isnt that. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! Small bathroom was clear. Enjoy reading our tips and recommendations. Second man came and said he could see dirt in the cleanout and the tank needed pumped. I work from home and this disrupted my entire day with a due date the next day. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. They were professional and got the job done fairly quickly. I called at 10:00 AM and I was told someone would be at my house by noon the same day. We called for a snake job only. Beware. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! So I tend to believe each word in his statement. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Better Business Bureau: I recently called Roto Rooter to have a water heater installed. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. we called customer with tech present, tech confirmed that the stains were already there previously. Was told someone would call me when they were on the way. Roto-Rooter needs to reimburse the full amount. They also left fans for the week-end to dry out the dampness that remain. 4 grand! It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. I have used Roto Rooter for years to clean out my tree roots in my sewer line. They Saud he'd now arrive at 2pm. The 1st man that came out wanted to only give us a price for clean up. The representative NEVER disclosed the 1.6% fee to go purchase the parts. So What we can do. Wow, if you dont like your job quit. 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