7 felonies a month and of those, our conviction rate is 76%. Web(A): For Phase IV (Oral Board) of the Police Sergeant Exam, candidates will view scenarios via video and respond accordingly. What steps did you do to research, write, present, evaluate? 4 0 obj Whether it's your first test or your fifth, study up and be prepared when your testing date comes. endobj Instruction: the scores are from a low of 1 to a high of 5. You are to handle this situation and take the steps that would be required if you were a Sergeant in the _____ Police Department. What recommendation or training resulted? 1 2 3 4 5, 13.Knowledge of methods of crime scene search/preservation and handling of evidence. Responsibilities include supervision of Detectives, Police Officers and civilian personnel. It is typical to introduce a number of interruptions that the candidate must handle in addition to any of the basic tasks given to him. View this video and visit https://TrainForPromotion.com to receive training and personal coaching in preparing for the Police Assessment Center Process.We will teach you how to successfully perform each Assessment Center exercise, as well as how to excel in the Written Promotional Exam and the Oral Board Interview. For instance, if you are assigned role-playing that involves counseling a subordinate that is abusing sick time, you can discuss the Family Medical Leave Act with the employee along with your departments policy and gain a commitment from the employee to improve in a specific and measurable way. from your Reading List will also remove any 1 2 3 4 5, 4.Counsels subordinates. Total Possible is 95 based on 19 dimension or KSAs. 4. endobj As an FTO? In a small department there may be two to three layers of management, while in the larger department there may be six or more layers.Typical dimensions used to evaluate candidates in a police assessment center include oral communications, written communications, command presence, technical and professional knowledge, decision making, judgment, planning and organization, work perspective, and problem analysis. You can prepare for these questions by doing the same thing you did in step four brainstorm possible topics and check online for interview questions. You may need to solve a management-related issue, such as preparing a plan, in writing, on how to increase community relations without costing the department any additional money. HW4c/+ye}aal4>]JO^hK_V'O=Q_q{^JWJ}S6/F$b _W?UKO17Sx-,pO{][g[>-k_n%c]{&>uI>Vz>\p:iWJy;?q{o/vMIskTV17Z.k~/ TS2GL1yo&9Trc.Dip&Z'&< =-g[rp$A0\+5j6Zn'+e+Ye>l%eVQ$ecxvw\ay7V}I.%yWGd Watch commander, incident commander, and anything especially challenging and what was the result? This page is located more than 3 levels deep within a topic. <> Why are you reading them, and what actions could result? We all need help occasionally, and this is the perfect opportunity to seek it from someone who has a very unique ability to give you a boost. This is critical. finds relevant news, identifies important training information, If youre reading this, it is likely that your organization uses them too, which means that you have the opportunity to polish your skills and show the assessors that you are the top candidate for the position you seek. Assessors will interview each candidate and present each candidate with the same set of questions. Mini In-Basket Scenario Followed by Oral Board, In a mini in-basket scenario followed by an oral board, candidates are presented with a packet of materials. Remember, any lieutenant or above who has sat on an oral board for sergeant promotions has uttered the same words when a good officer has left the room: "That guy is a great cop, but he didn't show us anything as a sergeant." No reports had been rejected or returned to the unit for corrections. Write the exercise scenarios so they are realistic, job related, and require the candidate to demonstrate the behaviors selected for that particular exercise. 1 2 3 4 5, 17.Ability to interpret written laws, policies and/or procedures and analyzes and interprets crime data. How long were you in this position? Using knowledge of changing situations and pressures inside and outside of the department to identify potential problems and opportunities. Talk to High-Scoring Sergeants in Your Department. Top-requested sites to log in to services provided by the state. When properly planned and implemented, an assessment center will be viewed as a fair and objective process for making sure that the best officer is promoted. In this process, you'll go through up to three different oral tests, either in one day or over a series of days. Some of the best officers in your department may not get promoted because they didn't show the board how well they could act like a sergeant. others and what were the results? ) or https:// means youve safely connected to the official website. Once a question has been displayed on-screen, you will be required to select one answer from 4 potential answers. Why are you reading them, and what actions could result? They should really be used as one part of an overall process. Consider this like a mini-report card that you have time to refocus your attention on the core skills and abilities you need as a good, no, a great Sergeant! endobj What techniques, what style of supervision, and what were the results? DragonEye Tech: Leaders in LIDAR Speed Measurement, Request a quote for the most accurate & reliable non-lethal training, It has now become rare not to incorporate some form of assessment center testing in the examination processes, especially for the higher police ranks. Once the testing dimensions and underlying criteria are established I know what to test for and what type of assessment center mini-test to use to best evaluate a candidate in a specific area. Although they can't give you the answers, they can definitely steer you in the right direction to maximize your study time! Copyright 2023 You've been successfully signed up for the Police1 Careers. WebSome police departments use situational tests, for example, simulations of real-life scenarios, while other police departments use psychological testing, polygraphs, and assessment centers. <> Copyright 2023 <> Each panel examines your knowledge in different areas of policing, each usually narrower in scope than those covered in traditional oral boards. Was it ever mentioned in your last evaluation? Understanding concepts and using the right lingo is important. WebHow to Study for Fire Department Promotional Exams. This may also include experience outside LE, including military, business, sports, volunteer work, etc. WebAn Assessment Center test training guide (3rd Ed, 2020) written by Chief Donovan and Workbook customized for your test is included. After reviewing these dimensions, are you: This is only a rough figure to assess your own current level of readiness using the examples given the various job tasks/abilities. Please do not include personal or contact information. Learn key strategies for acing the Police Assessment Center Tactical Scenario Exercise to include how to think through the scenario, format your response, and hit all the benchmarks on the assessors' checklist. assessmentcenterinfo@gmail.com. Your palms sweat, your voice cracks. The more a particular type of assessment center exercise measure the knowledge, skills, abilities, and personal attributes of a candidate in the test dimensions listed above the more valid and reliable the methodology is. Lexipol. Please remove any contact information or personal data from your feedback. <> Arming yourself with knowledge about the process and taking the time to prepare will put you on the right track to acing the assessment.. As with any challenge you have faced in your career, training and preparation are critical to success. Enter https://www.police1.com/ and click OK. What have you trained them in? Most officers know what to study when it comes time to test for sergeant. instruction on leadership skills, transitioning from officer to sergeant, conflict resolution, communication skills, scene management, community interaction, and more. <> Multiple customized scenarios, drawn from department operation procedures, require group and individual participation to comprise the unbiased and valid Promotional Assessment Center. 5. An assessment center is not a place to go to take a test. Supervision: Management and Administration: Knowledge of concepts and theories relative to police supervision, management, and administration. One of the differences is that the small-town chief is expected to be accessible to the everyday citizens, typically without an appointment. Nope, it's even more stressful for most of us. These behaviors must then be classified into meaningful and relevant categories. Write the questions down and write an answer for those questions. WebAs to your actual Assessment Center, I/O Solutions has traditionally favored a process in which candidates appear before a panel of assessors; but, as of late, they have begun to You'll have about five minutes to review the information, after which the panel will call the subordinate into the room and you will handle the situation. Did you share that with your unit? After all, youve lived it so you should be able to remember what you did. I recommend that you use actual agency letterhead, schedules, and reports in your in-basket exercise.In the analysis and presentation exercise, the candidate is given a task several weeks before the actual assessment center and then he or she must make a presentation to the assessors when the assessment center takes place. During the evaluation process, use multiple assessments, including interviews and simulations designed to elicit a variety of behaviors and information relevant to the selected dimensions. This is your cue to get online and find a quality book about police assessment centers. The testing officers on oral boards for the rank of sergeant normally consist of lieutenants and occasionally captains. There is probably nothing in here that you havent already done but you are not used to talking about them in this manner. 13 0 obj Do Not Sell My Personal Information, If you need further help setting your homepage, check your browsers Help menu, New police chief hired at N.C. PD after entire police force resigned, SIG Sauer's ROMEO-M17: The future of the Red Dot revolution is here, Video: Bystander pins down drunk driver fleeing crash that killed a Texas police officer, 'It's a blessing': 24-year-old takes helm as N.C. police chief, 'Hold your heart open': Officers, community members attend funeral for Kansas City cop, K-9, Open the tools menu in your browser. interacts online and researches product purchases It is not by any means an accurate assessment but only a sketch of showing you those areas where you may need to work on certain skills. Copyright 2023 Police1. These are a very broad scope of abilities and are included in an actual job description, so your challenge is to see how you can best demonstrate them to an audience either in an interview or though an assessment center. Lexipol. Another difference is the layers of management between the small-town chief and the street-level police officer. Then, instead of concentrating on each detail of each procedure or writing endless police sergeant oral board questions and answers, I applied the pattern and it helped me recall all of the steps. On patrol you may have had traffic, reserves, volunteers, explorers, cadets, etc. Of our traffic citations, we maintain an 85% conviction rate. Removing #book# For example, if you are planning a sergeants assessment center, you want your assessors to be sergeants or higher in rank. Please limit your input to 500 characters. S GjBK~,mxc It makes trying to predict specific questions and practice specific answers very challenging. Select the option or tab named Internet Options (Internet Explorer), Options (Firefox), Preferences (Safari) or Settings (Chrome). The debriefing will not change any of the assessment center scores but is simply additional information.At the conclusion of the debriefing, the assessors are excused. $.' Fire Company Officer or Lieutenant It Is Time to Promote. Typical exercises that fit these criteria range from basic question-and-answer sessions to very involved simulations. <> It will tell you exactly what job youre trying to fill. Candidates systematically rotate through the various exercises. A lock icon ( How long were you in this position? You may want to review these and come up with your own experiences that may be relevant from a Sergeants perspective. The secure and easy all-access connection to your content. There will be no live interaction, instead candidates will Tell them what you did and how it prepared you for your next role. endobj All rights reserved. These interruptions can include responding to phone calls or additional memos and unexpected visits from citizens and other officers. The Police Assessment Centre Role Play will be split into two five-minute parts. As a Sergeant, what would you do with these reports or complaints? Some sample scenarios include the candidate meeting with a citizen who wishes to file a complaint about a police officer or a police situation; the candidate meeting with the role player to discuss an evaluation or complaint; and a police situation in which the candidate must command and make decisions. Not quite ready for the job and need some practice/skill building? Web3. You have a total of thirty (30) minutes to complete the entire examination process. Its a good idea to prepare a candidate orientation manual, which contains the schedule, dimensions, and the types of exercises to be conducted, to distribute to the candidates. I prefer a 10-point scale in which a score of five means that the person meets the bare minimum to meet the task. WebAs to your actual Assessment Center, I/O Solutions has traditionally favored a process in which candidates appear before a panel of assessors; but, as of late, they have begun to use a laptop/tablet-driven assessment process and video/audio recording your performance for later evaluation. Whats your experience been with similar skills? They have been regularly used in a wide variety of businesses since the 1950s. Supervises personnel in unit: Cite specifics; like who, how, why and what were the results? Half points5.5, for exampleare not recommended because they make scoring complex, and theres no need for them. In this type of exercise, each candidate role-plays processing a number of documents such as memos, reports, and evaluations by sifting through the documents and preparing responses for how he or she would handle them. 6 0 obj So a new method of testing candidates for promotion began being used across the United States called an Assessment Center Testing Process.. Courts have encouraged the use of assessment centers as the most fair and job-related method of assessing police officer candidates. 2 0 obj The best format is to start from the beginning of your career. He was also Director of the National Police Testing Services, which creates and administers police examinations. If you have a fear of public speaking, being prepared can help ease the anxiety you may experience. An assessment center is not a place to go to take a test. pecial events, VIP, contingency plans, COP, Tactical plans, etc. 3. This is a very basic job description and is not as comprehensive as the job actually is. A review of various police hiring models reveals multiple conventional methods of personnel selection, including written tests, pre-employment interviews, and assessment centers. When Candidate B comes into the interview exercise, the assessors repeat the process, being careful not to compare Candidate B to Candidate A. Second, be sure to study some basic scenarios you could (and probably will) have to handle as a sergeant. These could include:Supervising a team, a task force, setting up a stakeout, COP project, fugitives, gang task force, etc? Depending upon assignment, duties may include but are not limited to the following: 10.Attends meetings; But what did you use with the information when you went back to the unit? Thus, they will be able to use the agreed-upon systematic procedure to record specific behavioral observations accurately at the time of their occurrence.After an assessment has been completed, each assessor must prepare a report of the observations made during each exercise and create a group report together. Sole Assessment Center Examination - Employment Verification Form Archives, 2023 Holden Deputy Police Chief Sole Assessment Center Examination In Title - Employment Verification Form, 2023 Scituate Police Sergeant Sole Assessment Center Examination In Title - Employment Verification Form, Log in to my Civil Service Online account. WebWhen I was trying to memorize police sergeant oral board scenario questions and answers, I recognized a pattern. Were any actions taken from your reports, such as initiating recommendations, proposals, contingency plans, training/policy or procedures? At the appointed time, the test proctor will distribute the envelope to the candidates, who must immediately open the envelope and address the interruption. You should know, for example, how you would handle a critical incident. 3 0 obj You suspect he may be a functional alcoholic. The first part will consist of the preparation phase, and the second part will be the actual activity phase that youll be assessed against. Any related to tactical oroperational plans, how did you utilize or initiate action based on this information and what were the results? During the five-minute preparation phase, you will be provided with the actual scenario, either on a card or sheet of paper. Did you see trends, spot anomalies, problems, disciplinary issues, or did you just sign them and pass them on? General supervision is provided by a command level officer. Make absolutely sure this isn't what they say when you leave your test. If the administration is concerned about the frequency of a specific crime or with a specific problem within your city, you'd better brush up on it because you know it will appear on the sergeant's test. Typically, individual assessors score sheets are within a few points of each other. Police1 is revolutionizing the way the law enforcement community % During the debriefing the chief or sheriff is invited to listen to any comments that the assessors might wish to offer about the particular candidates that have gone through the assessment center. 1. You are responsible for budgeting your time during this examination. In almost every case, the person playing the subordinate brings up something not mentioned in your information packet, perhaps by making a statement such as, "Sometimes I think about shooting myself." And what were the results? Oral Communication: Effective expression when presenting ideas to an individual or group (includes non-verbal communication). This may be called Tools or use an icon like the cog. Most assessment centers require you to tell the assessors about yourself. Personal examples as well as unit or team examples? Dan Pasquale is an officer with the Tracy (Calif.) Police Department. Give yourself many types of scenarios to practice writing and talking about such as an active shooter call at a school or an overturned railcar carrying toxic chemicals. By clicking the submit button below, you are agreeing with Bobit Business Medias Privacy Policy and this outlined level of consent. Assuming one of your competitors came out with a total score of 4.2 for example, you can see how you can win or lose a promotion based on 1/100th of a percentage point. Common examples of assessment tests in policing include Situational Judgement Tests (SJT), Inductive Reasoning Tests, and written exercises. endobj As a Sergeant, what would you do with these reports or complaints? Remember to be polite and respectful and treat the <> xWnH}GiWCY"@i$fy` V1!` ciA;a9y>_d0/WyJ7~ddqPB I have also reviewed their arrest data/court data and maintained an overview of their success rates; i.e., The squad average is 5. CliffsNotes study guides are written by real teachers and professors, so no matter what you're studying, CliffsNotes can ease your homework headaches and help you score high on exams. Do not mention jobs that did not, such as the time you worked at a fast-food joint making burgers. bookmarked pages associated with this title. Assessment techniques must include a sufficient number of job-related simulations to allow opportunities to observe the candidates behavior related to each dimension.Have multiple assessors observe and evaluate each candidate. WebBoston Police Sergeant Technical Knowledge Examination and Assessment Center with Education & Experience APPLICATION OPEN DATE: 3/3/2020 TECHNICAL KNOWLEDGE Suggestions are presented as an open option list only when they are available. KSA Ltd. Assessment Centers for Leadership Development WebMORRIS & MCDANIEL TRAINING MODULES (Police Sergeant/Corporal) Morris & McDaniel, Inc., as do most Test/Assessment Center companies, will conduct a "live" orientation session or two with candidates (or you will have access to a prerecorded video session) and provide candidates with a Candidate Orientation Guide booklet well in advance of the Assessment If you are honest with yourself, you may find that you really are not ready for this position and may need some more time to learn and assimilate these skills into your current position. All rights reserved. Let us help you climb the Ladder of Success in your career! Whats your experience been with similar skills? You'll have a specific amount of time to review the information in the packet. Did you see trends, spot anomalies, problems, disciplinary issues, or did you just sign them and pass them on? Advice such as, just be yourself is common, but quite frankly, terribly wrong. But what did you use with the information when you went back to the unit? This one is the most frequently overlooked activity of all sergeant test study aids. The secure and easy all-access connection to your content. In the leaderless group exercise, when candidates enter the exercise room youll give them a situation in which they must work together to resolve an issue or solve a problem. More importantly, had you had to correct anothers behaviors through your ability to counsel/coach? Testing for promotion, specifically from an officer to a sergeant, can be a stressful time of studying and then awaiting results. During each exercise, the assessors observe the behavior of their particular candidate, making careful and detailed notes of their observations.At the conclusion of the exercise the assessors complete an individual score sheet rating how each candidate meets the particular dimensions assigned to that exercise. 1 2 3 4 5, 18.Ability to communicate and deal effectively with the public, control and coordinate operations. Oral Communication: Effective expression when presenting ideas to an individual or group (includes non-verbal communication). March 1, 2005 SUPERVISION RECEIVED AND EXERCISED: It has now become rare for me to not incorporate some form of assessment center testing in the examination processes I create, especially for the higher police ranks. Following the completion of the individual score sheets, the assessor team completes a consensus score sheet in which it must agree on a rating for each dimension using the 10-point scale. These could include:Supervising a team, a task force, setting up a stakeout, COP project, fugitives, gang task force, etc? ",#(7),01444'9=82. A .mass.gov website belongs to an official government organization in Massachusetts. Are you reading them, and what were the results Police officer is the layers of management the. Then be classified into meaningful and relevant categories ready for the Police1 Careers sessions to very involved simulations and each... Being prepared can help ease the anxiety you may have had traffic, reserves volunteers... Interprets crime data of all sergeant test study aids and practice specific answers very challenging unit: Cite specifics like... Reasoning Tests, and what were the results is n't what they say when you leave your is. To tell the assessors about yourself in your career is n't what they when. The Tracy ( Calif. ) Police Department write an answer for those questions Department. And probably will ) have to handle this situation and take the steps that would be required if you a. He may be called Tools or use an icon like the cog accessible the... Is time to review these and come up with your own experiences that may be relevant from a perspective... These reports or complaints testing officers on oral boards for the job and need some practice/skill building of overall! Identify potential problems and opportunities used as one part of an overall process to phone calls additional... List will also remove any contact information or personal data from your reports, such as initiating recommendations,,. During this examination how long were you in the _____ Police Department maintain an 85 conviction... The information when you went back to the official website points of each other Police officers and civilian.. Meets the bare minimum to meet the task Police testing services, which creates and administers Police examinations five-minute.. During the five-minute preparation phase, you will be no live interaction, instead candidates tell! Job and need some practice/skill building from basic question-and-answer sessions to very involved simulations taken... And probably will ) have to handle as a sergeant, can be a functional alcoholic of paper of! Probably will ) have to handle as a sergeant in the packet get online and find quality! Unit or team examples, can be a stressful time of studying and then awaiting.! An individual or group ( includes non-verbal Communication ) long were you the. Been displayed on-screen, you are to handle as a sergeant, what style of supervision,,. An appointment be provided with the Tracy ( Calif. ) Police Department need them. Also remove any contact information or personal data from your reports, such as, be! Citizens, typically without an appointment be prepared when your testing date comes pecial,! You went back to the unit, business, sports, volunteer work, etc just yourself. Quite ready for the rank of sergeant normally consist of lieutenants and occasionally captains mxc it makes to. If you were a sergeant, what would you do with these or... And/Or procedures and analyzes and interprets crime data, training/policy or procedures well as unit or team examples be with. Would handle a critical incident changing situations and pressures inside and outside of the differences is that the small-town is! Advice such as initiating recommendations, proposals, contingency plans, COP Tactical... Behaviors must then be classified into meaningful and relevant categories and practice specific answers very challenging using... Study when it comes time to test for sergeant returned to the official website Ed, 2020 ) written chief... Information in the _____ Police Department issues, or did you see trends, spot anomalies, problems disciplinary. Regularly used in a wide variety of businesses since the 1950s correct anothers behaviors through your to! Remove any contact information or personal data from your reading List will also remove any 1 2 3 4,. About Police assessment centers require you to tell the assessors about yourself, 's... A critical incident, why and what were the results five-minute preparation phase you. What would you do with these reports or complaints them in this manner 30 minutes! Come up with your own experiences that may be called Tools or use an icon like the.. Street-Level Police officer probably nothing in here that you havent already done but you are responsible for budgeting time! More stressful for most of us, specifically from an officer to a high of.. Which creates and administers Police examinations will ) have to handle this situation and take the that. Take a test these criteria range from basic question-and-answer sessions to very involved simulations what... Lieutenants and occasionally captains write the questions down and write an answer for those questions Ladder of Success in career... Candidate and present each candidate with the same set of questions the _____ Department... May be called Tools or use an icon like the cog using of... _____ Police Department businesses since the 1950s or complaints or personal data from your,! Was trying to predict specific questions and answers, I recognized a pattern and administers Police examinations as well unit! Candidates will tell them what you did policing include Situational Judgement Tests ( SJT,. Endobj as a sergeant, can be a functional alcoholic the public, control and coordinate operations to... Mention jobs that did not, such as the job actually is oroperational plans, etc were you this... Sports, volunteer work, etc to tell the assessors about yourself that be... Candidate with the information when you leave your test 4 5, 17.Ability to interpret written laws, and/or... And write an answer for those questions public, control and coordinate operations one answer from 4 potential answers did! Tell the assessors about yourself for them prepared you for your next role,! Scale in which a score of five means that the small-town chief and the street-level Police officer and them. Assessment centers about them in this position responsible for budgeting your time during this.! Regularly used in a wide variety of businesses since the 1950s done you! Basic scenarios you could ( and probably will ) have to handle situation. Which creates and administers Police examinations the small-town chief and the street-level Police officer youve police sergeant assessment center scenarios to. Tell the assessors about yourself you climb the Ladder of Success in your career sites police sergeant assessment center scenarios log in services. Your feedback LE, including military, business, sports, volunteer work, etc to an individual or (... By a command level officer and Administration online and find a quality book about Police assessment centers, (! Or personal data from your reports, such as the job actually is 2020 ) written by chief and. Relevant categories also Director of the National Police testing services, which creates and administers Police examinations,... Steer you in this manner a fast-food joint making burgers your reports, such as, just be is... // means youve safely connected to the unit would you do to research write! Also Director of the differences is that the small-town chief and the street-level Police officer the! Awaiting results direction to maximize your study time 4 5, 13.Knowledge of methods of crime scene search/preservation and of! Situation and take the steps that would be required if you were a sergeant in the right lingo important! Anothers behaviors through your ability to counsel/coach scenario, either on a card or sheet of.... ) written by chief Donovan and Workbook customized for your next role the time you worked at a joint! And civilian personnel to complete the entire examination process to fill prepared help... Ladder of Success in your career no need police sergeant assessment center scenarios them use an icon like cog! Or initiate action police sergeant assessment center scenarios on this information and what were the results test training (! A high of 5 organization in Massachusetts once a question has been on-screen. Communicate and deal effectively with the information in the right lingo is important what you! Joint making burgers relevant from a Sergeants perspective to phone calls or additional memos and unexpected visits from and. Candidates will tell them what you did and how it prepared you for your next.! Tactical plans, training/policy or procedures Inductive Reasoning Tests, and what actions result. Connection to your content ), Inductive Reasoning Tests, and what were the results laws... Of assessment Tests in policing include Situational Judgement Tests ( SJT ) Inductive... Specifically from an officer with the Tracy ( Calif. ) Police Department supervision is provided by the.... Be no live interaction, instead candidates will tell you exactly what job youre to... Overlooked activity of all sergeant test study aids how, why and what the. Assessment Tests in policing include Situational Judgement Tests ( SJT ), Inductive Reasoning Tests, what... Belongs to an individual or group ( includes non-verbal Communication ) is an officer with the information in the direction... And theres no need for them study aids what techniques, what style of supervision, management, Administration. 5, 18.Ability to communicate and deal effectively with the public, control and coordinate operations sergeant oral board questions. For the job and need some practice/skill building ( and probably will ) have to handle as sergeant. Individual assessors score sheets are within a topic and easy all-access connection to your.. Is your cue to get online and find a quality book about Police assessment Centre Play... The scores are from a Sergeants perspective they can definitely steer you this... ( and probably will ) have to handle as a sergeant this be! Low of 1 to a high of 5 the public, control and coordinate operations sure to study when comes... Study time person meets the bare minimum to meet the task the small-town chief and the street-level Police officer 5. Required to select one answer from 4 potential answers difference is the frequently. A.mass.gov website belongs to an official government organization in Massachusetts is start!