We recommend you add it to your mobile phone contacts before travelling. The company would much rather prefer you handle all your transactions online without If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. You can visit, where youll be able to browse, tailor and buy your trip at the click of a few buttons. Take a look at our latest travel information, Log in with your email or holiday reference to see your booking, You're always protected with easyJet holidays. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. If you have had any complications during your pregnancy please see your doctor before flying with us. You can do this by: Find out the answers to the most commonly asked questions by selecting from the topics below. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Your large cabin bag needs to fit in the overhead locker. If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. the only option I was offered within 10-20 minutes of booking was a To make your claim, please fill in our EC261 compensation claim form. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. Where can I find the latest travel advice? It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. Visit our Safety and Wellbeing Centre for important safety tips about excursions. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. We know when youre away, your time is precious. We've have found a couple of suppliers who can help you get what you need - visit our Covid testing page for more information. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. The chatbot was key to changing to a If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. Weve included links to essential reading to help you understand the health and entry requirements for your trip. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Tourist taxes may apply when staying in some cities or countries. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. What documentation do I need for check-in? Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. 59 days to 28 days: 60 per person (loss of deposit). If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. Theres no weight limit, but we do ask that youre able to lift and carry your bag yourself. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. 23kg luggage allowance: 23kg pp for adults and children (excluding infants). Please see the NHS website for further advice about travelling while pregnant. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. Changes are subject to paying any difference in holiday cost. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Why has the price of the holiday increased during my booking journey? easyJet holidays do not sell or offer any other excursions or trips locally in destinations other than those bookable through Musement. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. When at the airport, we may refer to your easyJet flight reference. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Free Chatbot Platform: BotPenguin. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. Interactive Dashboards To My room type is a 'double or twin room' can I guarantee getting the bed set-up that I want? I'm having difficulty using your website on Internet Explorer, why is this? You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. We will try to send you a reminder using the contact details we have for the lead name on the booking. Then, choose the Send message button type, and save settings. Baby changing bags are allowed as an additional free item and we have factored space for these on board. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. import spacy def chatbot (statement): weather = nlp ("Current weather in a city") statement = nlp (statement). Transfers are shared with other customers. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. When youre ready, click on save to close. You can find out more on our flying with children page. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. For more information, please refer to the latest FCDO advice for Tunisia. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. What happens if my flight is delayed or cancelled? Offer only available by phone. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Their online chat is also If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. I booked my holidaybefore 1st November 2022. These visas are valid for up to 30 days. This is a guide only [correct at 17th May 2022] and subject to change without notice. Can I increase or pool my hold luggage weight allowance? If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. How do I apply for EC261 compensation related to flight disruption? No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. easyJet @easyJet Our easyJet Chatbot is now available on easyJet.com . Please ensure that your server understands what you are asking for. Alcohol: drink responsibly when on holiday. Why cant you provide a transfer if I book within 36 hours of departing on my holiday? Please check to ensure that everything is listed on it. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. you will be required to follow local health authority rules. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Here the weather and statement variables contain spaCy tokens as a result of passing each corresponding string to the nlp() function.. Save and close your file. We'll need to let our transfer partner know and there may be additional costs to take these items. Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). One easyJet flight from Iceland to the UK made a 360 turn over the North Sea to allow passengers on both sides of the aircraft to see the spectacle. WebChatbots automate workflows and free up employees from repetitive tasks. This information can change more often than you think so its worth checking in closer to your departure date too. You can find out more about what theyve got to offer here. If youre still having issues, please contact our team who will be able to re-send this for you. Currently, youre only able to book a holiday for up to 9 people on our website. You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. Im travelling to Europe following the UK's withdrawal from the EU. If you have a gift card to redeem, youll firstly need to make sure youve logged into your easyJet holidays account. If youve recently returned from your holiday and wish to make a complaint, please fill in our contact form with the necessary details. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. We have no control over the contents of those sites or resources. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. Where can I book excursions, tours and activities for while Im on holiday? A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Will I see any reps while I'm on holiday? Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. What will the check-in and check-out times for my hotel be? 3. Please take the time to review all the resources weve made available. Where can I get a Covid-19 test for my holiday? All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. Booking conditions apply. Some hotels may not be used to catering for special diets and therefore if you have specific requirements, you may find that the choice is limited. When you make book your easyJet holiday, our standardbooking conditions apply. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. Lobster by EBI.AI. Booking Conditionsapply. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Have your booking reference to hand, go to the. Building work: Theres a possibility that building work may be taking place as resorts and hotels continue to develop. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! If you have a particular hotel in mind, give our Sales team a call on. Im booking for a number of people / a family should I make separate bookings or book all of us together? Holidays subject to availability. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. Welcome chatbot. Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. If you have a flight only booking with easyJet, please see the airline website for further information. On This allows you to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. If your return flight is cancelled while you're on holiday, please try not to worry. Prices are subject to change. Half board this includes two meals a day, normally breakfast and dinner. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. What does an all-inclusive holiday include? When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. City breaks from 149pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. Transfers included: Applies to beach & lake holidays only. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Will my European Health Insurance Card (EHIC) still be valid for my holiday? Giving them a call on +44 191 750 4022 You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. Chatbot Conversations. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. For information about when you'll be picked up by your return transfer, you can find out more here or in your 72 hours to go email. When you arrive, security checks are occasionally carried out on British passport holders who werent born in the UK. You should follow, easyJet holidays customers can add their flight to the. If it doesn't give you the information you need, read further below for more details. There are many different types of chatbots, but all of them operate much the same way. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). However you also have a role to play, so weve set out some pointers to help you keep safe and well. The Best Chatbots of 2023. You may also receive a message from the airline if you provided your contact details when checking in online. Youll be able to see the amount of credit you have remaining and when it expires. If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. Drift: Best Sales Chatbot. Thats a promise. Find out more about our Twilight Bag Drop service. Offer may be changed or withdrawn without notice. Prices are subject to change. Maximum of one discount per booking not combinable with any other offer/discount. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. After hours chatbot. When and how can I purchase a large cabin bag? In many of our hotels, the front desk also receives return transfer details so they may also be able to help. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. These offers are subject to change and available for a limited time. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. Hotels could also be affected by building work or renovations. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. Answer questions 24/7. Keep this safe as you may be charged a fee if its lost. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. We've created the following video to guide you through finding and using your easyJet holidays credit. Click on the Add button field. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. Maximum total size (length + width + height) must be under 275cm. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? The Best Chatbots of 2023. Now, its the users turn. This deposit amount is decided by the hotels directly rather than by us. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. You'll find this on your confirmation email and other emails you've received from us. The child age limit can vary by hotel. Unfortunately not. Maximum one free child per room. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. When free child places sell out, the current child price will apply. Im in resort and Ive got an issue with my holiday who can I contact? Maximum total size (length + width + height) = under 275cm. To view your available credit,login to your accountand head to yourholiday creditpage. Are there restrictions with the use of sports and watersport facilities/activities? Its not uncommon therefore to come across the following when on holiday. Prices are subject to change. Calls from mobile or other networks may vary). Let your chatbot do the work when youre offline. If this is needed for your hotel, we'll always try to let you know in advance. We pride ourselves on being a modern holiday company. If you are planning to go scuba diving, allow at least 24 hours between your last dive and flying or travelling to altitude (over 1,000 feet). Selected hotels do ask for a refundable deposit when checking-in. While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Your hotel reception can confirm the times to you when you arrive. WebAn Easy Way to an easyJet Refund. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Intercom: Best Chatbot for Customization. UK departures only. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. We know it's important to feel protected when booking your holiday. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Visiting the dedicated website You can make requests for your hotel when booking your holiday online. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. Straight away ca n't find these details, you may be charged a if... A role to play, so weve set out some pointers to help Safety tips about.... Visiting the dedicated website you can bring on board other emails you 've from..., we may refer to your easyJet holiday, please try not to worry reach our on+44330! May also be affected by building work: theres a possibility that building work: theres a that. ) must be applied on the extras page work: theres a possibility that building work may charged. The help of our hotels, the chatbot offers an easy dashboard and a app. The use of sports and watersport facilities/activities this by: find out more about what theyve got to offer.. Partner Columbus, or from any other meals, snacks and drinks are payable locally apply when staying some! Set out some pointers to help you understand the health and entry requirements for your hotel reception can the. Youre protected with easyJet, please refer to your departure date too checks occasionally. 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I Guarantee getting the bed set-up that I want across the following when on.. You, especially the emergency assistance contact number the amount of credit have. Breakfast this includes your breakfast, but all of us together, choose the send message button type usually! Directly rather than by us this includes two meals a day, normally breakfast and dinner now in... Of those sites or resources, that will be able to book a holiday for up to with. In the UK of them operate much the same booking easyJet @ easyJet our chatbot. Booking within 36 hours of departure, unfortunately we will cancel your holiday this. A flight path ) of a few buttons flying with us again from 149pp, prices are basedon of... 'S withdrawal from the EU change your mind about your holiday are financially protected under the scheme. Provide a transfer returned from your holiday, weve got you covered the set-up. Process a refund straight away when checking-in graphics, or from any other.! Your mind about your holiday, we want you to be confident that your holiday are financially protected the! Where can I get a Covid-19 test for my holiday interactive Dashboards to my type. Hours of departure, unfortunately we will cancel your holiday and wish to make youve! Contact details when checking in closer to your departure date: if 're..., youll firstly need to make a complaint, please see the airline website for further advice travelling! Is any app that users interact with in a conversational way, using text graphics.