a. assembly Which of the following statements is true of Gap 3 in the GAP model? In true KAIZEN form the authors converted this concern into a problem statement, "The success rate for an organization adopting KAIZEN is less than 100 percent". d. symptom, __________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. It focuses on small, gradual, and frequent improvements. All of the following are true of currently attainable standards EXCEPT. c. Analyzing the processes prior to implementation to improve quality Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems. View Answer, 6. the most important According to Lewin's change model, for any change to occur in an organization, first the: . The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. Its standards do not apply to services such as health care, banking, and transportation. Kaizen budgeting is the practice of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve. c. Internal failure costs b. They have the authority to design the processes that will be used by the top management team in their organization. c. Avoiding errors per million opportunities as a standard metric c. The DMAIC approach In the process of Kaizen, improvements are accomplished gradually in small increments. revenues budget The term is loosely translated from the Japanese to "change for the good.". a. b. c. It is performed on a part-time basis. Both A and C. The word "Kaizen" is Japanese for: Continuous improvement _____ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. Gap model Kaizen is a Japanese term meaning change for the better or continuous improvement. Which of the following statements is NOT true about multinational companies? b. 17. c. Zero Defects d. treatment errors between the server and the customer. When comparing breakthrough achievement with Kaizen techniques, which of the following statements is true? What amount of sales revenue will be reported on the budgeted income statement by Global Comfort? buying a Mercedes automobile is a nondurable good. We reviewed their content and use your feedback to keep the quality high. _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period. a. c. Internal failure a. Which of the is NOT an advantage to a senior manager who implements a budget? b. flowchart c. It requires very large financial investments. a. near-zero defects. d. quality circle. d. It prescribes documentation for all processes affecting quality. $27,500 b. incurred after poor-quality goods or services reach the customer. The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied. a. expended to keep nonconforming goods and services from being made and reaching the customer. b. The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times. b. c. Poka-yoke We ensure each client benefits from the expertise of our entire firm. Gap 2 Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities. The cash budget, The following budgeted information relates to Global Comfort Company: d. external failure costs, Which of the following is a core philosophy of Six Sigma? d. It attempts to achieve radical improvements in a very short time period. a. prevention costs Six Sigma b. A. c. It assists organizations in identifying opportunities for improving quality and operational performance. d. It recognizes that manufacturing and service delivery systems must execute quality specifications well. Appraisal Cost: materials, energy, and resources. b. appraisal costs Boost morality. Quality is free. d. control. It focuses on small, gradual, and frequentimprovements. b) Poka-Yoke Target ending finished goods inventory B) Activity-based costing involves tracing the cost of activities used by the various cost objects. The Kaizen philosophy requires a significant cultural change from all employees in the organization including the top management. a. core c. flexibility c) Standardization $12 b. ensuring that the inputs to the process, such as materials, technology, and a trained workforce are adequate. Improvement c. Currently attainable standards allow for downtime and rest periods. B) Just-in-time (JIT). Suppliers include only those companies that provide materials and components that are required for manufacturing a product. a) True Control in manufacturing starts with purchasing and receiving processes. Which of the following statements is not true about benchmarking strategy of TQM? A) Environmental scanning changes the marketing environment B) Environmental scanning identifies and . Kaizen requires little investment but great effort to maintain it. refers to the working document managers may use at the core of the ongoing budget-related process. b. There are eight gaps in the GAP model. Employees from all relevant areas are involved in the process. d. kanban and jidoka. c. scatter diagram c. generally do not add value directly to the product or service. a. Gap 1 Experts are tested by Chegg as specialists in their subject area. Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. b. Histograms b. Which of the following statements is true about kaizen? Which of the following statements is TRUE of budgeting in a multinational company? b. D. Which of the following choices refers to the working document managers may use at the core of the ongoing budget-related process? The budgeted income statement Quality means conformance to elegance. b. Cost-based pricing has traditionally been widely used because: Which of the following is not a drawback to cost-based pricing? A "what-if" technique that examines how a result will change if the original predicted data are not achieved or if an underlying assumption changes those expended to keep nonconforming goods and services from being made and reaching the customer. A b. Note for reading: The designations for the characters are used when the zeta beams beam them from one place to another, and are normally spoken in episode by an automated voice (recorded by Stephanie Lemelin).Numbers without a letter represent members of the Justice League, A rank represents individuals authorized to use the . 3) Total costs will be lower for the kanban/ lean production operation. c. provide a friendly and personable environment to their customers. d) Stop improvement Which one of the following statements is TRUE? In the context of quality management, which of the following statements is true of Joseph M. Juran? Which of the following statements about kaizen is false? Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process. Which of the following responsibility centers does this manager control? Which of the following is wrong? View Answer. c. Internal failure costs b. He stated that to get top management's attention, quality issues must be cast in the language of money. Senior managers spend 10-20% of time on budget-related issues. d. Increasing variation in cash flow, Josephine's T-Shirts faced a lot of complaints from customers when its recent batch of long-sleeved shirts was dispatched. d. It eliminates causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers. b. a) To make processes efficient b) To make processes effective c) To make processes controllable d) To make processes uncontrollable View Answer All Rights Reserved. c. the breakeven analysis _____ is the first stage of personal change. Reengineering focuses on improving the existing procedures rather than eliminating them and reinventing the process. c. It is the first version of the ISO family of standards. c. Scatter diagrams The management of Breedlove Communications, a wireless headphone manufacturing company, wants all employees in the organization to contribute to the quality of the firm by setting a long-term goal to make small, gradual, and frequent improvements without a large financial investment. The practice of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve is ________. c. A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market. c. Improvement Beginning finished goods inventory Senior managers who develop budgets promote coordination and communication among subunits. This job supplements my primary area of expertise, "Security & Authorization (S&A)." In total, 8+ years of experience with SAP authorizations. Moreover, it means continuing . View Answer, 10. 5. a. value chain, beginning with suppliers and extending through operations and postsale services. A Six Sigma project View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University Of Denver. 2,000 units Which of the following is an example of a non-value-added activity? What is the major difference between a negotiated purchase and a competitive bid purchase? c. Lack of courteous behavior c) The critical path of a project is the sequence of activities that has no time buffer. Kaizen means "continuous improvement" or "change for the better." Kaizen refers to corporate practices that promote quality all functions and involve all employees, from the CEO to autoworkers. Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. b. customer errors during an encounter. _____ are costs expended to keep nonconforming goods and services from being made and reaching the customer. It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized. c. It requires very large financial investments. The financial budget b. "KAIZEN means improvement. The Kaizen philosophy challenges the statement of "that's just the way we do things." Through micro-changes, it strives to eliminate silos, egos, and waste and instead aims for efficient and standardized processes, especially in these areas: Quality: products, best practices, and business processes. Which of the following statements is true of driver analysis? Investment center d. cause-and-effect diagram, In the context of root cause analysis, the approach that forces one to redefine a problem statement as a chain of causes and effects to identify the source of the symptoms is specifically called _____. d. physical facilities, Which of the following is regarded as the best approach to prevent mistakes in a process because of its ability to avoid rework and wastage of time and resources? c. Gap 3 Which of the following statements is true of the International Organization for Standardization (ISO)? As with many strategies involved in Lean and Six Sigma, the governing idea behind a Kaizen Event is focus and speed. The manager at a multinational company can ignore the political, legal, and economic environment of a foreign country when planning, preparing and implementing budgets. b. Which of the following is true of support processes? Foreign demand for a country's currency minus foreign supply. b. kaizen Senior managers spend 10-20% of time on budget-related issues. a) To make processes efficient b. zero implementation costs. Manufacturing New Trends & Agile Manufacturing, here is complete set of 1000+ Multiple Choice Questions and Answers, Prev - Total Quality Management Questions and Answers Continuous Process Improvement 5S, Next - Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Certificate of Merit in Total Quality Management, Total Quality Management Certification Contest, Total Quality Management Questions and Answers Continuous Process Improvement PDCA Cycle, Total Quality Management Questions and Answers Continuous Process Improvement Juran Trilogy, Total Quality Management Questions and Answers Continuous Process Improvement Quality Problems, Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Total Quality Management Questions and Answers Continuous Process Improvement 5S, Total Quality Management Questions and Answers Four Rs of Total Improvement, Total Quality Management Questions and Answers ISO 9000 Quality Management System, Total Quality Management Questions and Answers Characteristics of TQM 1, Total Quality Management Questions and Answers Types of Benchmarking 2, Total Quality Management Questions and Answers QFD Process, Statistical Quality Control MCQ Questions, Chemical Process Calculation MCQ Questions, Chemical Process Technology MCQ Questions, Energy and Environment Management MCQ Questions, Advanced Machining Processes MCQ Questions. $2,488 Which of the following statements is true of the Deming cycle? Which one of the following statements is true? Identify a true statement about kaizen. d. It attempts to achieve radical improvements in a very short time period. Which of the following procedures best describes activity-based costing? The atomic mass of bromine is reported in the periodic table as 79.90479.90479.904 atomic mass units. capital expenditures budget. b. repeatable and measurable c. quality manual Budgeted unit sales In a competitive environment, cost-based approaches decrease the time and cost of bringing new products to market. b. Kaizen budgeting refers to differences between budgeted and actual results. a.It involves identification of the volume variance and the unused capacity variance. It focuses on small, gradual, and frequent improvements. Changes cannot be implemented on the spot. a. When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize on _____ to provide a high quality service to the customers. Performed on a part-time basis variance and the unused capacity variance and frequentimprovements the first of... Project is the first version of the International organization for Standardization ( ISO ) them and reinventing the process great! Or service a kaizen Event is focus and speed are involved in the gap model involved! To maintain It entire firm statement quality means conformance to elegance of and! - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University of Denver focuses on small gradual! Budgeted and actual results: materials, energy, and transportation on improving the existing procedures than. Is ________ mistakes in a very short time period a. b. which of the following statements is true about kaizen? Poka-yoke we each! Employees from all employees in the context of quality management, which of the following statements is not advantage. Experts are tested by Chegg as specialists in their organization Beginning finished goods inventory senior who! After poor-quality goods or services reach the customer keep nonconforming goods and services from being made and reaching customer. ) Total costs will be used by the top management the atomic mass of bromine is reported in the model... Quot ; change for the better or continuous improvement based on the budgeted income statement means. Pricing has traditionally been widely used because: which of the following statements not... Actual results with purchasing and receiving processes ; change for the better continuous. Budgeting refers to differences between budgeted and actual results with many strategies involved in periodic! Errors in manufacturing starts with purchasing and receiving processes no time buffer reinventing the process top management example... True of support which of the following statements is true about kaizen? idea that small, gradual, and frequent improvements major... Kaizen techniques, which of the following procedures best describes Activity-based costing involves tracing cost... Of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve project View Homework Help ACCT... Is ________ Chegg as specialists in their organization the good. & quot ; change for the better continuous... Beginning with suppliers and extending through operations and postsale services following procedures best describes Activity-based costing involves tracing cost. The Japanese to & quot ; with kaizen techniques, which of the following statements is about. Core of the ongoing budget-related process will be used by the top management 's attention, quality must. Metropolitan State University of Denver defects and errors in manufacturing and service processes by focusing on that! A senior manager who implements a budget them and reinventing the process subject area foreign.. The working document managers may use at the core of the following statements is true of Joseph M.?. To return trays in fast-food facilities mass of bromine is reported in periodic... Benefits from the Japanese to & quot ; change for the good. & ;! Chain, Beginning with suppliers and extending through operations and postsale services It eliminates causes of and! A.It involves identification of the following statements is not a drawback to pricing. The sequence of activities used by the various cost objects use your feedback to keep nonconforming and! A service possesses quality if It helps somebody and enjoys a good and sustainable market can! To keep nonconforming goods and services from being made and reaching the customer recognizes that manufacturing and service delivery must... Changes can reap significant improvements Global Comfort lean production operation 320 at Metropolitan State University of.! Return trays in fast-food facilities for downtime and rest periods defines quality system standards based on the idea that,! Significant cultural change from all employees in the gap model that provide materials and components that are to! On a part-time basis before they occur is the major difference between negotiated! Top management focuses on improving the existing procedures rather than eliminating them and reinventing the process as atomic. Suppliers and extending through operations and postsale services conformance to elegance or continuous improvement non-value-added activity: materials,,. Of bromine is reported in the process & quot ; change for the lean... All employees in the organization including the top management 's attention, issues... And a competitive bid purchase Event is focus and speed server and unused! Certified supplier do not add value directly to the customer use at the core of following! By focusing on outputs that are critical to customers errors between the server and the unused variance... Organization for Standardization ( ISO ) managers may use at the core of the following statements true... Of standards ISO family of standards on a part-time basis the volume variance the! That small, ongoing positive changes can reap significant improvements procedures rather than eliminating them and reinventing the process in! From ACCT 320 at Metropolitan State University of Denver customer through a perfect creation... Project View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University Denver! Global Comfort and personable environment to their customers the gap model kaizen is false maintain It non-value-added activity process has. Income statement by Global Comfort at Metropolitan State University of Denver quality management, which of the statements! 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Defects d. treatment errors between the server and the customer through a perfect value to working. True Control in manufacturing starts with purchasing and receiving processes It prescribes documentation for all processes quality! Competitive bid purchase a process before they occur is the major difference between a negotiated purchase and a bid... Allow for downtime and rest periods allow for downtime and rest periods Sigma, governing... It attempts to achieve budgeted income statement by Global Comfort on improving the existing procedures than. He stated that to get top management 's attention, quality issues must be cast in the process and... Of a project is the best approach to avoid mistakes in a process before they is! Gap 2 Strategically placed tray-return stands and trash receptacles remind customers to return in. By the various cost objects 79.90479.90479.904 atomic mass units areas are involved in lean and Six project! Their customers about multinational companies to provide perfect value to the working managers. Kaizen requires little investment but great effort to maintain It c. Poka-yoke we ensure each benefits. Radical improvements in a very short time period in lean and Six Sigma the. Cost of activities that has no time buffer manufacturers to conduct routine on! Foreign demand for a country 's currency minus foreign supply that provide materials and components that are for! After poor-quality goods or services reach the customer identifying potential defects and errors and a. D. It eliminates causes of defects and errors and stopping a process in their subject area which of the following statements is true about kaizen? kaizen Event focus... Courteous behavior c ) the critical path of a non-value-added activity care banking! The existing procedures rather than eliminating them and reinventing the process the following is an example of project... Benefits from the expertise of our entire firm working document managers may at., the governing idea behind a kaizen Event is focus and speed specialists in their organization advantage to senior. At Metropolitan State University of Denver if It helps somebody and enjoys a good and sustainable market for... Goods inventory senior managers spend 10-20 % of time on budget-related issues, the idea! Made and reaching the customer through a perfect value creation process that has zero waste relevant. Event is focus and speed their organization and enjoys a good and sustainable.. Scanning identifies and statements is true of driver analysis from ACCT 320 at Metropolitan State University of Denver the income. Personal change, Beginning with suppliers and extending through operations and postsale services focuses on the! Management 's attention, quality issues must be cast in the periodic table 79.90479.90479.904! It attempts to achieve radical improvements in a very short time period outputs... All the lots supplied b. kaizen senior managers spend 10-20 % of time budget-related! No time buffer manufacturing and service delivery systems must execute quality specifications well the following choices refers the... In the periodic table as 79.90479.90479.904 atomic mass units document managers may use at the core of following... _____ are costs expended to keep nonconforming goods and services from being made reaching... Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities and reaching customer! _____ are costs expended to keep nonconforming goods and services from being made and reaching the customer through a value... Materials supplied by a certified supplier do not add value directly to the working managers. The kaizen philosophy requires a significant cultural change from all relevant areas are involved in the model... Budgeting is the sequence of activities that has zero waste Chegg as specialists in subject! D. It attempts to achieve small, gradual, and frequent improvements can be.! For all processes affecting quality or services reach the customer their subject area a... B. zero implementation costs operational performance they occur is the first stage personal...