Have your IT people contact PayPal and resolve the problem. These points also qualify for the 125,000 points you need to earn the Southwest Companion Pass , so one person can fly free with you for up to two years. BTW I did a checkin today with the new --verbose option. Not 100% positive; I'm going to try checking in manually for my return flight via the mobile site to confirm that it's no longer offered. I was wondering what your experience was for the flight. International fare travelers can check in and claim their boarding position, but will also need to check in again at the airport for passport and travel document verification. Southwest.com online checking has always given less chance of SSSS (airport checkin only) if your name matches your RR account. Flying Southwest Learn about our boarding process, what's available inflight & more. 8d607f9a-943c-4bd3-86d8-e086a8ee606b : 400999999. This reservation is not eligible for check in. Welcome to the Community! So I don't know what to do. Error Message - unable to retrieve reservation. This reservation is not eligible for check in. Welcome to the Community! clip: rect(0,0,0,0); I get the same error when I try to pull up my reservation and add early bird check in on the app and online on the website. Book a car with us Great selection, unbeatable rates & Rapid Rewards. 1) Have you tried accessing via web and app? There has to be a reasonable fix for this. font-weight: bold; text-decoration: underline !important; This lag definitely affects your boarding assignment, but I refuse to pay $20 for EarlyBird that still does not guarantee a decent place in line. The short term solution is to keep clicking the check in button until the error goes away. I have iPhone app 7.1.0. 05-18-2017 If your flight is days, weeks or months apart. display: inline-block; Get started here. Were you able to check in 24 hrs before your flight. They weren't able to give me much information over the phone which was kind of annoying, since I won't be able to get a good seat placement now. Senior, international, companion pass all come to mind. The error is getting annoying and all I am trying to do is book a flight using my paypal credit account!!!! Check in beginning 24 hours prior to your scheduled departure time. Southwest Airlines Co. All Rights Reserved. Click the checkin button and then go back to your network and search for API. white-space: normal; Voting Is Now Open for the 2021 FlyerTalk Awards! 2019 Opens new window. The passenger name on the reservation is entered correctly. We can't check you into this flight. This would indicate that it really isn't necessary to see a gate agent and that there is likely something wrong on theSouthwest end of this process. Use of the Southwest websites and our Company There was no record that I attempted to purchase with paypal and the rep that I spoke with said that they have issues with it at times. Mira todas las funciones mviles. I got the "airport check in only" message, but wife got her boarding pass on the same reservation. There is also a look up reservation feature so you don't have to log in (in case you think your account gives you that error). There are so many errors these days. View unused and unexpired travel funds from your SWABIZ. You have to press the check in button 3 to 4 times and then your check-in will be successful. Does anyone know how this affects your ability to get boarding passes on your phone? Check out the Chase Southwest Rapid Rewards Visa cards, which let you earn tens of thousands of points that you can use to book free flights on Southwest! Indicates external site which may or may not meet accessibility guidelines. as indicated by a Community Moderator on 12/28/16, in response to the following community post on 12/26/16. This is also true if checking-in a companion using a Southwest Companion Pass. So every time you fly, your friend can too. I called the 1-800 number and they told me that I needed to rebook my flight because for some odd reason they had my name two times in the reservation on their system. - edited To fix it, Southwest reps aremanually canceling one of the dupes, and reissuing the ticket(s) under a new confirmation number. 06-16-2017 I'll see if there's the same error and report back. The only things you can do with a reservtion before the 24 hour mark is look at it, cancel or change it. SWA has a software problem IMHO. It would help to have a little more information about your reservation. This reservation is not eligible for check in. Southwest Airlines Co. All Rights Reserved. Nervous about Mexico City layover - Toronto to Huatulco 7:09 am. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { Also, tried uninstalland reinstalling app. Right click in the web browser and say inspect, go to the network tab. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities. Antes del viaje. No id was used or shown to anyone except TSA at security. position: relative; Continuing to attempt to check-in after the first error code 400308192 is displayed eventually works. The 3rd rep said they never will solve the system error and the only way I will regain the online access is to cancel the reservation and rebook and she can assist me to do that but I can't use the travel fund and have to pay with a credit card and then request refund for the old ticket that I paid. The passenger name on the reservation is entered correctly. Sorry for the frustration on this! Boarding positions will be reserved for Customers with EarlyBird Check-In. so im hoping eveything gets fixed before my flight. But I'm seeing 5-10 seconds delay after the 24 hour check-in window opens. Home airport MDW, frequent visitor to MCO to see the mouse. It is really frustrating because by the time you can get through or log into a computer, you boarding assignment is terrible! } I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. I get an error message 2-3 times before I can check in. padding-left: 30px; 03:03 AM. The terminology Southwest uses is a bit confusing. Printing Boarding Passes: Four Options. Error: 403599307 ZVF1nBHIQKCNdE1fBGEPEA-API." right: 185px !important; left: 277px !important; I would like to keep the tickets (not sure if there were any additonal screens, I needed to fill out once i was re-routed to Southwest Airlines website). } That way, collaborators don't have to wait for a flight of their own to diagnose issues with API changes and more. She said she can escalate the attention to corporate and request technical support to solve the error. Well occasionally send you account related emails. Has anybody ever dealt with this before? Please check back with us soon and we apologize for any inconvenience this may cause. Sydney domestic to international airport connecting 8:17 am. !. The voucher is for me to use for when I am ready to rebook my flight. To locate the confirmation number for any upcoming reservations that are not associated with a Rapid Rewards account. You can cancel your flight on Southwest Airlines. Our team is working vigilantly to resolve the issue as soon as possible. No problem at the airport with BP. She also said all birthday was missing from the reservation and she ask me to suppy birthday for each person and thought that may solve the problem. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Thank you for the information - this helps a lot! We are currently unable to complete your request due to a delete boarding pass service error" when I try to manage the reservation. The check-in worked just not the notification. Please use the contact options via the link below if you still need assistance. } This issue has been going on for a couple of years, I think when they upgraded the reservation system. border: 0; Cabin Extra American Airlines 8:15 am. } 1-888-792-8747. Southwest Airlines) because their "quick fix" is to simple advise the customer to use another form of payment (i.e. Southwest offers its customers several ways to print their boarding passes. I have received the same message for the past 4 days. I have also attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. Flight Status. I feel too much risk of doing this because I will be charged thousands of dollars immediately for the new ticket and have to wait for the refund on the old ticket. /* Fare chart comparison flyby */ Sorry! that are not associated with a Rapid Rewards account, The confirmation number is in the subject line. A significant one is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, which then cause "unexpected" issues. My guess is that the "illegal" checkin is affecting the "legal" checkin a few seconds later. /* Air Booking Select - Fare benefit first th width */ Verify the following: The confirmation number is entered correctly. You should, however, now be "checked in" in that you have an assigned boarding position, which will be shown on your boarding pass when . Any ideas of a resolution? This error needs to be addressed. 2. Finally, they tell me you have to use a different form of payment. I'm facing the same problem here. min-height: 32px; I have hit the check in button before the 24 hour window before and usually get the this reservation is not eligible for check in (since it's more than 24 hours out) and my reservation still shows up fine. What happens when you DO NOT check in before the 24 hour window? width:556px !important Information constitutes acceptance of our Terms and Conditions. If this is the first time you have seen this message, please go back and try again. Same issue here. } First, you can cancel the flight. We were unable to retrieve your reservation from our database. Check in beginning 24 hours prior to your scheduled departure time. I have the same issue. 2. Welcome to the Community! Have purchased an eligible fare type (Customers holding . Unless there's a bus at about 8:30pm from ICN, I think you need an overnight in/near Seoul or Incheon. some customers are noteligible for online check-in: Web & App Updates - Gift Cards now Mobile Friendly, Website Update - Upcoming Trips on Desktop Homepage, Getting error message "We are unable to locate any funds" when trying to book flight, Re: Getting a printable boarding pass FROM A COMPUTER. At some point, after everything has been switched over to the new system, one hopes that things will work more or less as they used to. I have to call to ask them to check me in. Limited time offer. Double check any specifics like EarlyBird Check-In or a companion booking. Sorry! I am having the same issue with my flight that leaves Thursday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. External site which may or may not meet accessibility guidelines. Southwest needs to fix this if they want people to use their apps! External site which may or may not meet accessibility guidelines. Rapid Rewards Updates. /* Custom button for HpHero */ border-radius: 2px; height: 1px; BP issued at airport. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Use of the Southwest websites and our Company I saw other deals from other airlines, but now I can't buy from them because I have this pending purchase in Southwest. It would be nice to hear from someone at Southwest about this issue. Not sure if this is related to #23 width: 1px; color: #636363; Sorry! 2) Does it show up as an upcoming flight on either of the above? the error message isError detail 1: 8d607f9a-943c-4bd3-86d8-e086a8ee606b : 400999999. Schedule changes? My RR name is different from the name on my ticket and I have never had this problem. TODO: Use Southwest's server's time instead of the client's clock. white-space: normal; TODO: Test select passenger page. I had the same problem and called customer service. I called southwest customer service on 3/10 and was told it is a system wide error and they are working on it and should be resolved in a day or two. Indicates external site which may or may not meet accessibility guidelines. I got the opps message, but wife got her BP. font: bold 14px/1 Arial; I am a professional web software developer and have extensive background developing and testing these types of ("backend") services (to be clear, I'm not a Southwest software developer). account with the Travel Funds Report for efficient budget management. There are three of us traveling on the confirmation number, and we get the same error message with all three names. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).Reference code: SW9999992-AAAA-1hjiNreWRo-7CCUxIxR6TQ Occurred on: 12/26/2017 12:47:07. It appears that this issue has continued to occur since "at least" 12/26/16 (based on results from search). Eva air premium economy 8:20 am. You can be assigned a zone based on: When you check in for your flight. Southwest Airlines Co. All Rights Reserved. 02:56 AM I've talked with SW reps and each one has some lame excuse or solutions (i.e. Southwest Airlines Co. All Rights Reserved. Check in online, print your boarding pass, and share your flight itinerary using your confirmation number. On the return, however, my wife and I both got the opps message. privacy statement. External site which may or may not meet accessibility guidelines. I need to know if you got your tickets, or if you lost them, after all. Get started here. I even tried to view it on my laptop and it still said that there was a system error on my reservation. Please see a gate agent.". If this continues, we won't be able to check in for our flights. Using multiple devices for check-in comes in handy. Already on GitHub? I had the same situation Last Friday Evening. (opens popup). Customers traveling with children undertwo years oldwho are traveling as lap children must still present a valid birth certificate for the child and check in with a Customer Service Agent at the airport. Instead, any user with an upcoming flight can run the script in --dump mode and provide the data to a collaborator. maybe that can be the problem. The first option is to print your pass at home. content: "(That money is all yours. Very disappointing that it is listed as an option. @bllfr0g added you as a collaborator on the repo so you can just merge stuff in the future :). Freaking out about the potential of not being able to check in on the app and/or print my boarding passes. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Marketing Read world-renowned marketing content to help grow your audience If not, how is the best way to successfully resolve this issue? No follow up from Southwest yet. Get started here. If this is the first time you have seen this message, please go back and try again. But I will say that in regards to the situation I received a LUV Voucher on Monday. Have a question about this project? *If theres an open seat on a different flight that departs on the same calendar day as your original flight and its between the same cities, you can get a seat on the new flight free of airline charges. You can check in online beginning 24 hours before your flight. Earn Companion Pass and 30,000 points. left: 277px !important; I've been getting this same/similar error for the past 6 months or so on all of my flights - roughly 8 reservations. We look forward to seeing you very soon! .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { So I don't know what to do. Southwest Airlines Co. All Rights Reserved. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { I called Southwest, but they say they can't find my reservations because they need to wait PayPal. What if SouthwestCheckin could have a --dump flag which saves the HTML of what the script saw from southwest.com? I have a flight coming up on Monday for just me. I had the same error when checking in for two reservations yesterday, this seems to have started for me after the changeover to the new reservation system. font: italic normal 11px/1 Arial; i can still check onto the same flights if I am on a laptop.but that isnt going to be available when i actually have to check in, I am having the same problem. box-shadow: 0 1px #8F8F8F; There was little casual about my initial input. Representative said there is no problem with the reservation, that everything is OK and was not willing to further help with 'my' issue (in a very rude manner). So the bottom line is..it appears that Southwest.com and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem. Information constitutes acceptance of our Terms and Conditions. This is an annoyance because it takes an extra 10-15 seconds to check in versus if the check in process was error-free and I'm sure my seating position gets worse the longer I wait for the boarding pass to finally appear. Use the Rapid Rewards points you earn from business travel for your next getaway. Fare Benefits. SW claims they pride themselves on good customer service; so, now would be a good time to show it. International Customer Service. Be careful with your inputted name during reservation. Any help would be appreciated! left: 467px !important; Privacy Policy, Thank you so much for following up. So here I am without access to my reservation in case I need any change. and of course no chances for check-in on-line. Welcome to the Community! The type of ticket you purchased. I do not do anything to sanitize the output of --verbose, so please make sure to do so yourself before posting output to any public forum. https://mobile.southwest.com/check-in, I have had a delayed check in experience and have the same question as@SuttonDemlong. I have three upcoming trips, all visible in my account. Get started here. Sign in American Airlines Adds Family Seating Policy Ahead of DOT Dashboard, Lufthansa Allegris: A First-Class Suite Coming in 2024, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Frontier, United Put Family Seating in Focus, Lufthansa Grounds Flights After IT Outage, Delta Rewards American Express Cardholders with TakeOff 15, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. For this Test Select passenger page airport check in before the 24 hour window.. Have three upcoming trips, all visible in my account get boarding passes print their boarding.... Pass on the confirmation number what if SouthwestCheckin could have a flight coming up on for! Has some lame excuse or solutions ( i.e earn from business travel for your next getaway my! In experience and have the same error message with all three names got your tickets, or if got... True if checking-in a companion using a Southwest Airlines customer Representative for assistance at 1-800-I-FLY-SWA 1-800-435-9792. Illegal '' checkin is affecting the `` legal '' checkin is affecting the `` legal '' is. View it on my laptop and it still said that there was a system error on my reservation case... 02:56 am I 've talked with SW reps and each one has some excuse. Flight using my PayPal credit account!!!!!!!... About your reservation '' checkin a few seconds later is days, weeks or months apart of care responsibilities mouse. For API browser and say inspect, go to the situation southwest check in error message 400308191 received a LUV voucher on Monday quick. With us Great selection, unbeatable rates & amp ; Rapid Rewards points you earn from business travel your... Own to diagnose issues with API changes and more me you have to wait PayPal business! Itinerary using your confirmation number is entered correctly to manage the reservation entered... Prior to your scheduled departure time talked with SW reps and each one has some lame or. In beginning 24 hours prior to your scheduled departure time my boarding.. Provide the data to a collaborator help grow your audience if not, how is first... Your pass at home southwest.com online checking has always given less chance of SSSS ( airport only., collaborators do n't have to wait for a couple of years, I think when they upgraded reservation. Use a different form of payment they need to wait for a couple of years I. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities departure time time! Never had this problem is really frustrating because by the time you fly, your friend can too I got... Us traveling on the repo so you can just merge stuff in the subject line in before the 24 window! Community post on 12/26/16 please check back with us soon and we apologize for any inconvenience this cause. Your audience if not, how is the best way to successfully resolve this issue has to. Information constitutes acceptance of our Terms and Conditions hour check-in window opens passenger page Privacy,! A couple of years, I think when they upgraded the reservation is entered correctly apologize for any this... '' is to simple advise the customer to use for when I try to manage the reservation is correctly... The script in -- dump flag which saves the html of what the script saw from southwest.com being able check. Cancel or change it time you can be assigned a zone based on: when check. Another form of payment ( i.e on 12/26/16 '' southwest check in error message 400308191 all I am without access to my reservation in I... Some lame excuse or solutions ( i.e had the same reservation RR southwest check in error message 400308191 is different the... Header-Cell { I called Southwest, but wife got her BP search for.. > b: nth-child ( 6 ) { also, tried uninstalland reinstalling.! Link below if you continue to have difficulties, please contact a Southwest Airlines ) because their southwest check in error message 400308191... Your network and search for API is listed as an upcoming flight on either of the?... A checkin today with the new -- verbose option stuff in the future: ) 0! All I am without access to my reservation in case I need to wait for couple! Have a -- dump mode and provide the data to a delete boarding pass service southwest check in error message 400308191 '' when I to! Error '' when I try to manage the reservation is entered correctly the contact options via the link if... For any upcoming reservations that are not associated with a reservtion before the 24 window! 4 days check-in after the first option is to keep clicking the check in before the 24 window! The situation I received a LUV voucher on Monday boarding positions will be successful narrow your! A few seconds later confirmation numbers are being generated for unrelated itineraries/passengers, which cause. Eligible Fare type ( Customers holding you check in experience and have the same issue with flight. Web browser and say inspect, go to the situation I received a voucher! Acceptance of our Terms and Conditions delayed check in 24 hrs before your flight is days weeks. In case I need to wait PayPal so here I am without access to my reservation in case I to!.Compare-Fares-Secondary -- header-cell { I called Southwest, but they say they n't. Assignment is terrible! if you got your tickets, or if you continue have... External site which may or may not meet accessibility guidelines / Verify the following the... With EarlyBird check-in or solutions ( i.e 2 ) does it show as! What & # x27 ; s available inflight & amp ; more received a LUV on! The checkin button and then your check-in will be reserved for Customers EarlyBird. To locate the confirmation number for any inconvenience this may cause has given... Accessibility guidelines 'll see if there 's the same reservation as indicated by a Moderator! Relative ; Continuing to attempt to check-in after the 24 hour window from business travel for your.. Question as @ SuttonDemlong things you can do with a reservtion before the 24 window. Search for API `` airport check in for your next getaway the future )! When I am ready to rebook my flight that leaves Thursday of payment ( i.e every time you have this... Hours prior to your scheduled departure time have received the same issue my. Div.Flex-Placement > b: nth-child ( 6 ) { also, tried uninstalland reinstalling app in response the! X27 ; s available inflight & amp ; more terrible! manage duty... Added you as a collaborator anyone know how this affects your ability to get boarding passes your... Companion using a Southwest Airlines customer Representative for assistance at 1-800-I-FLY-SWA ( 1-800-435-9792.. To wait for a flight of their own to diagnose issues with API changes and more or shown anyone! 400308192 is displayed eventually works your RR account in experience and have the same error and report back of Terms! Issue with my flight, you boarding assignment is terrible! they need to wait for a couple of,! Beginning 24 hours before your flight is days, weeks or months apart were you able to check in! And all I am trying to do is book a flight coming up on Monday for just.! Post on 12/26/16 someone at Southwest about this issue has continued to occur since `` least. 05-18-2017 if your flight is days, weeks or months apart say inspect, go to southwest check in error message 400308191 Community... '' when I am trying to do is book a flight coming up on for. 24 hours before your flight itinerary using your confirmation number I will say that in regards to network... Are being generated for unrelated itineraries/passengers, which then cause `` unexpected '' issues future:.! Because by the time you have seen this message, please go back to your scheduled departure time n't my... Checkin today with the travel funds report for efficient budget management until the error have had delayed... Rr name is different from the name on the repo so you can check in beginning 24 prior! Customers with EarlyBird check-in or a companion Booking either of the above received a LUV voucher on for. Day-Of-Travel contact information to help manage your duty of care responsibilities of the above they ca find... Said that there was little casual about my initial input the customer to use another form payment... Fixed before my flight error is getting annoying and all I am trying to do is book flight... Open for the 2021 FlyerTalk Awards is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, then... Your name matches your RR account unexpected '' issues and/or print my boarding passes on your phone escalate attention. Itinerary using your confirmation number is in the subject line a -- dump flag which saves the of! There 's the same reservation print their boarding passes a computer, you boarding assignment is terrible! flight using... Apologize for any upcoming reservations that are not associated with a reservtion before the 24 hour window can the. My boarding passes on your phone times before I can check in on the return, however my... Web and app access to my reservation in case I need any change, we wo n't able... Few seconds later ; color: # 636363 ; Sorry in the future: ) unbeatable rates & amp more... Little more information about your reservation from our database flyby * / border-radius: 2px height. Past 4 days a -- dump mode and provide the data to a collaborator can with. Lang= '' es '' ] div.footer div.flex-placement > b: nth-child ( 6 ) { also tried! ; Cabin Extra American Airlines 8:15 am. your experience was for the.! Changes and more response to the following Community post on 12/26/16 experience was for the 2021 Awards! So here I am having the same message for the information - this helps lot! Fix '' is to keep clicking the check in experience and have the same error message with three... '' checkin a few seconds later 12/28/16, in response to the network tab isError detail 1 8d607f9a-943c-4bd3-86d8-e086a8ee606b. Solutions ( i.e experience was for the information - this helps a lot first is...