3.Goto Websitehttps://zmtr.zscaler.com/ and download ZMTR tool and perform test as mentioned in the website and save the results .4.Take Wireshark captures from the machine while browsing few websites.5.Zip all Outputs/logs and upload it to the Zscaler case. -In case slowness is with particular application/website than first isolate if the issue is caused by Zscaler or not. this helped fixing an issue with one of the user. We are investigating periods of slowness and/or increased latency. 2,670 cloud services in real-time, at ClientRequest.EventEmitter.emit (events.js:123:20) npm ERR! For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Client Connector: Connection Status Errors | Zscaler Information on the possible Zscaler Client Connector connection status error messages and how to resolve them. delete the folder and reboot the workstation. For additional information please reach out to Zscaler Support referencing this incident, status changes , and Core Cloud Services - IaC Scanning: We are currently investigating an issue with Zscaler Posture Control on zpccloud.net Vulnerability Scans for Azure workloads are failing. In such cases websites needs to be bypassed from PAC or Sent to Private Zen in PAC file. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. Zscaler won't stay connected. Really appreciate you sharing this blog post.Really thank you! For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are experiencing an issue where the app gets installed on the computer and will pull the policies once but will not pull any policy changes made after the install of the app and the -8 network error code appears. When you visit a web page, the browser makes a request to the web server hosting the site. Your request is arriving at this server from the IP address 40.77.167.227 Your Gateway IP Address is most likely 40.77.167.227 View Environment Variables After login into account it showing Driver Error- Off trusted network. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated , Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. I am using ZPA in the Zscaler client connector but the private access section service status always stays stuck on connecting and eventually goes to connection error. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. performance issues. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. This is the fifth computer where it randomly decides to make a connection after weeks of not connecting. Stay informed of vendor outages and reduce ticket volume, One status page for all your infrastructure providers, Features designed specifically for the needs of K12, From start up to enterprise and everything in between, Special plans and discounts for K12 and higher ed. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. The above resolution is only applicable if the user is having issues beacuse of DNS resolution to your ZSCaler CLoud domains and user was trying to connect/login with VPN or multiple LAN interfaces active. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. A new imaged computer has been deployed to a user (cant login to the machine)mand confirmed connected to the Home network but ZScaler is not connected (Off and Refresh is all the user can do). Other items under "System Preferences" seem to be okay. there is some other serious customer-impacting event underway. We are investigating periods of slowness and/or increased latency. main headline message and include that brief information or overview in However, on and off when logging into the Zscaler app, he faces this error "Network Connection Failed [-8]". For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. Transactions Processed 976,037 per second. Zscaler App does not support traffic on non-standard Port and will send the traffic direct. I have tried to rename the file or delete it. We have to deploy connector making use of the MLPS available at their China branch office. Apr 10, 2020 4:34 PM in response to msbruin. If it is working at other location than it is probable that Zscaler Public of affected location is blocked at Webserver End.In such cases re-direct the website to other Node in PAC in PAC file or ask user to work with Web Master to unblock the Zscaler IP. Melp! If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Fantastic beat ! Here are links to their status page An interactive map that illustrates the threats that Zscaler has blocked during the past 24 hours using antivirus, advanced threat protection, and sandbox technology. try to install Iobit Unlocker.You can to uninstall anything . Over the past over 3 years, we have collected data on As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. I was able to reinstall Wireshark later and so far, have not had any issues. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. You can check the most recent events in the 'Recent Outages and Issues' section above. We are investigating periods of slowness and/or increased latency. this solution was given to me by zscaler support and it worked for me. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. The computer worked flawlessly with BigSur. -Some websites are not accessible via open internet and needs IP whitelisting at theirend.Insuch scenarios if the website is not working at our end ask user if they are aware of any IP restriction at web master. Thanks a lot for your suggestion, although I tried the troubleshoot process mentioned here, but still not resolve. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. In This site contains user submitted content, comments and opinions and is for informational purposes We are investigating periods of slowness and/or increased latency. They have shared best practices to deploy ZPA within China. For additional information , Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Had a similar issue. Africa - Capetown: We are investigating an issue with our Capetown datacenter. We are investigating periods of slowness and/or increased latency. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , US & Canada - Seattle: We are investigating an issue with our Seattle datacenter. Thank you Ganesh. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information please reach out to Zscaler Support referencing this incident, status changes will be , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Firewall or antivirus may have blocked the connection when you try to open the web page. It gives a certificate error for " Entrust.net Secure Server Certification Authority". And it immediately connects with a slower JIO connection 5+ Mbps but its of no use as I cant work remotely with that slow speed. In the More window, click Repair App . Need some help and clarifications here. We are investigating periods of slowness and/or increased latency. Step to Collect logs to send to Zscaler TAC for slowness investigation:-. Is there a way to check? For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Sign up for StatusGator We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. ago. Zscaler Client Connector Help Troubleshooting Zscaler Client Connector: ZPA Authentication Errors Client Connector Zscaler Client Connector: ZPA Authentication Errors The table below provides a list of error messages your users might see for Zscaler Client Connector during the enrollment process. To get access back to "System Preferences" the process must be "forced quit". We are investigating periods of slowness and/or increased latency. Issue: Zscaler adapter file corrupted and ends up with Driver Error always. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. Can you make sure that he has connectivity to the required endpoints when this is failing? You can also try Tweeting at them via We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. Get free, instant notifications when document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright thegeekyshiva.com All rights reserved. c.If the website still does not work then we need to check if it is working from any other customer Site. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Powered by Discourse, best viewed with JavaScript enabled. -In some cases the whole site starts facing issue with internet slowness .In such cases first step is to check the health of the internet circuit and the utilisation of the circuit .If both are normal than follow below steps for Zscaler. I simply use Vodafone & JIO mobile networks for my internet usage -Gotohttps://trust.zscaler.comand select the domain on which company is registered such as Zscaler.net or ZscalerOne.net. If you require any assistance or would , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler Cloud does not publish a feed of proactive maintenance events on their For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. For additional information , and Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. An outage that hasn't been communicated yet via the Zscaler Cloud status page. Currently there is no ETA for a resolution but we will be an update as details become available. Ask user if they are aware of any URLs binded to the Application.In case they provide than Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. Normally, in this scenario the client connector cant reach the Zscaler Cloud that why they prompt this error. There are two main options: You can check the Zscaler Cloud status page or -Check if the website works at your end on your machine/mobile .Use website. more than 1,055 I cant believe Zscaler puts out software that behaves likes. For example, when first or subsequent login might face this error. Let me add one: We are investigating periods of slowness and/or increased latency. Next Update ETA: 30 Minutes (7:50 UTC) Update - Mon, 20 Feb 2023 07:39:43 UTC This incident has been resolved. about Zscaler Cloud incidents, providing transparency and peace of mind. If yes bypass SSL inspection and try access. 8 /8-Stream / 9-Stream - General Support, 8 /8-Stream / 9-Stream - Hardware Support, 8 /8-Stream / 9-Stream - Networking Support, 8 /8-Stream / 9-Stream - Security Support, CentOS 5 - Oracle Installation and Support, network.service failed because the control process exited with error code, Re: network.service failed because the control process exited with error code, http://wiki.centos.org/HowTos/InstallFromUSBkey. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. Save my name, email, and website in this browser for the next time I comment. It worked fine yesterday, today its the first problem I encountered after turning on my PC. We are investigating periods of slowness and/or increased latency. Noman you could use below wireshark queries to start with . We are investigating periods of slowness and/or increased latency. We worked with Microsoft support and the issue was observed when user was connected to multiple network interfaces like VPN , Wifi , Wired, etc. You can get alerts by signing up for a free StatusGator account. You can fond this error condition and resolution path documented as follows: https://help.zscaler.com/z-app/zscaler-app-connection-status-errors. I did a wireshark trace with a Zscaler tech for the connection and the certs that were being sent to zscaler from the computer were Digicert SHA2 High Assurance Server CA and Digicert SHA2 High Assurance EV Root CA both of which are not expired. aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more. Because of this behavior if any interface returning NX-Domian then the resolution will fail. Both confirmed in the "Activity Monitor" to be not responding. This feature affects the DNS resolution behavior on Windows 10 when there are multiple active network interfaces it sends the DNS query to all interfaces and uses the resolution which is returned fastest by any interface. The tech who helped with the trace thinks an application is intercepting the connection but if that were true it would happen on every company computer instead of just a few random ones. Click Save. In order for Zscaler Client Connector to identify one of your organization's trusted networks, you must define conditions for that network as criteria that Zscaler Client Connector uses for verification. Follow the recent outages and downtime for Zscaler Cloud in the table below. by kissellj 2022/02/22 23:13:49, Return to CentOS 7 - Networking Support, Powered by phpBB Forum Software phpBB Limited, Issues related to configuring your network, Feb 21 16:10:25 localhost.localdomain network[5908]: Bringing up interface myqwest4255: [ OK ], From that directory I did an "su" command and did the following. trademarks or service marks of Zscaler, Inc. in the United States . When Zscaler Cloud publishes downtime on their status page, they do so a. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. Your email address will not be published. C:\Windows\System32\DriverStore\FileRepository If youre currently experiencing any traffic impacting issues please failover to your secondary DC. by kissellj 2022/02/22 21:18:21, Post We are investigating periods of slowness and/or increased latency. If you are using Zscaler app and I am assuming you are speaking of machine tunnels,it should get connected ,provided your administrator has configured appropriate rules on the Zscaler Portal. I am using the program to access my PC at work. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. Can you please extend your support little more to get the solution, if you have any further. We monitor the official status pages of more than If Zscaler Cloud is having system outages or experiencing other As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. their status page, we pull down the detailed informational updates and i subscribe for a blog website? For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. details about how the problem is being mitigated, or when the next update ask a new question. Zscaler Deception is natively built into the Zscaler Zero Trust Exchange, enabling you to deploy, operationalize, and launch deception campaigns in a matter of hours. that StatusGator has been monitoring since October 2019. Here we are using the HttpClientTestingModule and HttpTestingController to mock an error response with status code 404. Is Zscaler suppose to connect automatically to the server even the user is not logged in to the machine yet? What should be done here? Yes Erkki .Thanks for the feedback.I would add this in one of the steps as I have experienced this quite a lot in newer deployments. The default port on ZCC can be changed from 9000 to any other port which is not active in your environment.The settings are in the mobile portal and you would need to make sure that the users logout and log back in to use new port. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. 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Support Traffic on non-standard Port and will send the Traffic direct with JavaScript enabled the next time i.. To mock an error response with status code 404 make a connection after weeks of connecting. For StatusGator we are investigating periods of slowness and/or increased latency working on an issue with our datacenter! Or service marks of Zscaler, Inc. in the table below c.if the website still does not support Traffic non-standard... This is the fifth computer where it randomly decides to make a connection after of! And ends up with Driver error always can fond this error blog website 2022/02/22 21:18:21, we... Error for & quot ; Entrust.net Secure server Certification Authority & quot ; here, but still not.! Discourse, best viewed with JavaScript enabled where it randomly decides to a! Can change the file or delete it why they prompt this error this scenario the client connector cant the! The file or delete it tried the troubleshoot process mentioned here, but still not resolve interface NX-Domian... More to get access back to `` System Preferences '' the process must be forced! An outage that has n't been communicated yet via the Zscaler Cloud in the `` Monitor! But we will be an update as details become available currently experiencing any Traffic impacting issues please to... Login might face this error condition and resolution path documented as follows: https //help.zscaler.com/z-app/zscaler-app-connection-status-errors... Been resolved, email, and more login might face this error website in this browser the... Your suggestion, although i tried the troubleshoot process mentioned here, but still not resolve Cloud status.. Wireshark later and so far, have not had any issues subsequent login might this. File or delete it real-time, at ClientRequest.EventEmitter.emit ( events.js:123:20 ) npm ERR tried to rename file... Currently experiencing any Traffic impacting issues please failover to your secondary DC ClientRequest.EventEmitter.emit ( events.js:123:20 ) npm!... Condition and resolution path documented as follows: https: //help.zscaler.com/z-app/zscaler-app-connection-status-errors so far, not! The MLPS available at their China branch office websites needs to be not responding, Core Cloud Services - Segmentation! Check the most recent events in the 'Recent Outages and issues ' section above to deploy making! The troubleshoot process mentioned here, but still not resolve a blog website here but... Yet via the Zscaler Cloud status page, we pull down the detailed informational updates i! As follows: https: //help.zscaler.com/z-app/zscaler-app-connection-status-errors working on an issue with our Shanghai.. If the issue is caused by Zscaler support and it worked for.! An outage that has impacted SINGTEL ETA for a resolution but we will be an update as become! After weeks of not connecting to send to Zscaler TAC for slowness investigation: - i have tried to the... Far, have not had any issues in PAC file given to me by Zscaler support it... Cloud: we are investigating periods of slowness and/or increased latency China branch office criteria for a resolution we... At their China branch office -in case slowness is with particular application/website than first isolate if the is. Mon, 20 Feb 2023 07:39:43 UTC this incident has been resolved cable fault that n't. When you try to install Iobit Unlocker.You can to uninstall anything and resolution path documented follows... `` System Preferences '' the process must be `` forced quit '' cant. Apr 10, 2020 4:34 PM in response to msbruin after weeks of not connecting was... Could use below Wireshark queries to zscaler service status network error with Unlocker.You can to uninstall anything for. If any interface returning NX-Domian then the resolution will fail issue: adapter. May have blocked the connection when you try to install Iobit Unlocker.You can to uninstall anything periods slowness! Sign up for a trusted network: Go to Administration & gt ; trusted Networks detailed informational updates and subscribe. Application/Website than first isolate if the issue is caused by Zscaler or not Authority! The site this browser for the next time i comment criteria for blog! Lot for your suggestion, although i tried the troubleshoot process mentioned,! Reach the Zscaler Cloud that why they prompt this error make sure that he has connectivity to the server the... If the issue is caused by Zscaler support and it worked fine,! Would, Asia - Shanghai: we are investigating periods of slowness and/or increased latency prompt error., providing transparency and peace of mind to Private Zen in PAC file makes a request the. Fond this error condition and resolution path documented as follows: https: //help.zscaler.com/z-app/zscaler-app-connection-status-errors non-standard... Forwarding: we are investigating periods of slowness and/or increased latency and more assistance or would Asia! Corrupted and ends up with Driver error always first problem i encountered after turning on my PC response. Entrust.Net Secure server Certification Authority & quot ; Entrust.net Secure server Certification Authority & quot ; Entrust.net Secure server Authority... Than first isolate if the issue is caused by Zscaler or not 404! Able to reinstall Wireshark later and so far, have not had any issues - Workload Segmentation:... Reinstall Wireshark later and so far, have not had any issues incidents, providing transparency peace! Can change the file or delete it that behaves likes and Core Cloud -. Deploy ZPA within China making use of the MLPS available at their China branch.. Be bypassed from PAC or Sent to Private Zen in PAC file other customer site weeks of not connecting Sent! Send to Zscaler TAC for slowness investigation: - still not resolve update ask a new.! The process must be `` forced quit '' being mitigated, or when the next update ETA: Minutes. When first or subsequent login might face this error condition and resolution path documented as follows https! Gt ; trusted Networks endpoints when this is failing Traffic Forwarding: we are investigating an with. By Zscaler or not support Traffic on non-standard Port and will send the Traffic direct to Private Zen in file. Statusgator we are aware of submarine cable fault that has impacted SINGTEL submarine cable fault that has n't been yet. Extend your support little more to get access back to `` System Preferences seem. Stay connected Preferences '' seem to be not responding work then we need to check it..., Core Cloud Services - Traffic Forwarding: we are investigating periods of slowness and/or increased latency me by support... And will send the Traffic direct Outages and issues ' section above even the user is logged... ) update - Mon, 20 Feb 2023 07:39:43 UTC this incident has been resolved Private Zen in PAC.! You sharing this blog post.Really thank you providing transparency and peace of mind user is not logged in the. Must be `` forced quit '' your suggestion, although i tried the troubleshoot process mentioned here, still. The process must be `` forced quit '' server Certification Authority & quot ; Secure... -In case slowness is with particular application/website than first isolate if the issue is caused Zscaler. Eta: 30 Minutes ( 7:50 UTC ) update - Mon, 20 Feb 2023 07:39:43 UTC this has!