Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . I will not buy a Fitbit anymore, fooled me twice already and doesnt deserve my business, that is the best way I can make Fitbit feel the hurt. Until they get this design flaw fixed their brand will continue to get critical reviews. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. It still syncs with the app but is useless as a watch. Absolutely the last Fitbit product for me! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Clean the Fitbit. Apple Watch, here I come. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. This is also the same thing as how to reboot Fitbit Charge 4. I've seen you contacted our Support Team after posting here and saw that they have helped you with this issue. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. You typically do this for you cannot restart, or experience a black screen or its f. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. Must activate membership within 60 days of device activation (requires valid payment). Clip the other end of the charger to the back of the Charge 4. I tried to email to see what could be done as they are EXPENSIVE and I might have been still under warranty. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. And its been about 2 years since I bought it. Has anyone else encountered this problem? Let go of the button, and unplug your tracker from the charging cable. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Some Fitbit devices have small holes for sensors such as the microphone or altimeter. When you see a smile icon and the tracker vibrates, the tracker restarted. There are several reasons for not syncing your Charge 4. In this article, you will find reasonable solutions to it. Press and hold the buttons on your tracker for 10 seconds. Open the Settings app on your watch About. Hello there@Vicky20, welcome to the Community Forums. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. For all these issues, there are some common reasons. None of this works for me. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Contact Fitbit customer support. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Dave Johnson has been writing about tech since 1990. I truly believe they can control things on their end. I was getting the sensor on the back but now thats died too. You'll see your tracker's version number, followed by a series of smiley faces. Daily, the black dot grew bigger until it now covers 3/4 of the screen, making it impossible to see the display. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. The screen on my Fitbit Charge 2 has also gone black after 3 years. The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. We are both diabetic, and the real-time graphs we get are a tremendous help. 1. Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. The connection is secure when Flex 2 vibrates and the indicator lights blink. Yes No Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Try all the steps outlined above, and if it still won't charge, try a new charger. You may need to try this process a few times. I received my Inspire 2 Christmas 2020. I called no warranty. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. The tracker vibrates each time you press the button. What to do if your Fitbit wont charge. Ensure the Fitbit charges correctly. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Never buy a Fitbit again!!!! Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. To restart your watch, press and hold the button (or theback and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Power down phone. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Fitbit Versa 3 and Sense, go to your clock face and swipe to the right. If there is anything else we can help you with, do not hesitate to post it. A day ago I noticed lines appearing on the screen as if I had smashed the face of the watch . Its best to remove any case or screen protector, to ensure its not blocking the ambient light sensor. Moderator edit: updated subject for clarity. Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. If your skin gets irritated, be sure to remove the tracker. If you haven't worn or charged it in a long time such as several months leave it plugged in to charge for longer than you think you need to. I purchased a new HP laptop 7/1/2022 and it's won't turn on. Thats all it takes is one pin getting stuck and it will not charge. If you experience any of the following issues and you've checked your settings, restart your device: Restarting your device turns it off and on without deleting any activity data. Contact Fitbit customer support about problems and warranty info. Restart the Fitbit. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. I recently had this problem on my Fitbit Inspire HR and got it working by cleaning all the contacts and charging for a full day. If you know that the USB port is working, there might be an issue with your charger. Blaze, Flex, One, and (Most) Versa Models 1 Connect your Fitbit charging cradle to a power source. I will never purchase another. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Remove any case or screen protector. Do you mean the Fitbit Charge 3? Not to mention customer service sucked! I dont why the hundreds of comments dont on their site do not reveal that here. Try a different USB port or a UL-certified wall charger. - last edited on Worked perfectly. Make sure the button on your tracker is aligned with the button opening on the charging cable. If that happens, any charger you plug into it won't work. You can charge it from any USB port or power bank. after posting here and saw that they have helped you with this issue. Fully charge the Fitbit. 12-14-2022 I agree with everyone else. Let them know all the steps you tried on your own to fix the issue and that it still isnt working. Its out of warranty and they say theyll give me 35% discount on another product. only get error codes when I log on to set it up. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. Select Cache or directly press on the Clear Cache Data. 1. I sent back they have had since July 6th and I cant get any response from. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. For not turning on your Fitbit Charge 4 probable reasons are-. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. Plug the other end of the charging cable into a USB port or UL-certified USB wall charger. About a month goes by and now theres a black screen. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. I got the Charge 4 today, plugged in the charger and briefly got the logo and vibration but then the screen went blank. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. Either it will not turn on at all, or it will face some partial errors. Believe it or not, a wet Fitbit (including one that's wet with sweat) can have trouble charging. First of all, make sure that you are using the new version of the Fitbit app. Dave Johnson is a technology journalist who writes about consumer tech and how the industry is transforming the speculative world of science fiction into modern-day real life. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. Does anyone have a fix for this yet? Then, check again and see if it works. How hard can it be? You have entered an incorrect email address! On 1 January 2022 only the time display worked. December 9, 2015, 12:41 PM If you own a Fitbit Charge or Charge HR, you already know what an amazing job your wristband does of tracking your activity, sleep, and heart rate (if you have the. The button is on the end of the charging cable that is plugged into your computer. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. The error "insufficient power source" appears on your device's screen. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. Contact Fitbit Support and see if they have any additional advice. We dont understand why, but not all Fitbits provide a physical method to reset your device. Why does the United States watch only have a 1 year warranty? I got Email Support Not Available and never heard anything. It is not necessary to carry a separate charger with you. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. Contact Fitbit Customer Support; A Note on the Fitbit Warranty Policy; Fitbit Versa 2 Won't Turn On: Final Thoughts Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Before you start, sync your Fitbit with the app to collect all your data since this reset process erases all data from the watch. I contacted them and was sent a prepaid label to send back. Your go-to tech troubleshooter! Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. Now release and hold the button down again. Cannot get the watch to restart and Ive watched the video and nothing seems to work. The most likely cause is that your screen wake settings have changed somehow. So it makes me wonder are they shutting down the phone. In less than 15 minutes. For more information, see. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. Brother P Touch Label Maker Troubleshooting, Factory Resetting A Brother Printer Made Easy, How to Fix Canon Printer Printing Slowly In Windows, Epson Printer Offline on Windows or Mac (Easy Fix), How to Reset Reset Epson Printer to Default Settings (Simple), Canon Printer Printing Blank Pages (Quick Solutions), Chain Drive Vs Belt Drive Garage Door Opener. If not synced, uninstall and reinstall the app. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. Since this error usually occurs on Fitbit Charge models, heres the direction for long restarting the Charge. My screen is dark and no matter what I do I cant get it to work. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Join an existing conversation, or start a new thread to ask your question. Learn how your comment data is processed. To turn off the water lock, dry your Fitbit and double-tap your screen (Inspire and Luxe) or long-press the side button (Sense series and Versa 3+)to turn off its water lock. Check How to use your photos as your Google Pixel Watch face. When you purchased this more than 1 year ago or other situations: If you purchased the Fitbit Versa 2 on your credit card, contact your credit card issuer and ask them if they offer any additional purchase protection for items bought using their card. Tap the icon that looks like a watch to enable Screen Wake. It seems too much of a coincidence that there are so many people with the same unsolvable problem. My fit bit is a tracker 3 . How do I set up notifications? Open the Fitbit app and check if your Versa 2 still syncs. The fact is that when you pay so much money for the watch, anyone would expect it to last longer than 1-2 years from the date acquired. Leave your device plugged in to the charging cable for at least 30 minutes. Plugging in and restarting your Fitbit should take care of the issue. For instructions, see. My husband has the same phone and did not update. My side button stopped working on my sense. You should see a black screen and notthe smiley face icon, If you see the sad smiley face or error code 001 again, repeat steps 1-3, Wait a few seconds, and then plugthe charging cable again into the Fitbit, Wait for the happy smiley face icon to appear on the screen. After digging deep in some forums, I found someone with similar problems and apparently it has something to do with it timing out? Technician's Assistant: . Tap on it and then select Force stop. 2nd one thats screen was kissed by the blackout death. I am very upset & will not be buying or receiving any more Fitbit watches. Note: Jump to 1:48 if your Charge. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. This issue is close enough to the screen-related problems. By holding the buttons, a water logo message would display. Place the battery back into the tracker with the "+" side facing up, and close the door. Then stop the Fitbit app and restart or reboot your phone. Remove other devices plugged in to your power source, or plug your device in to another source. I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. I agree with customers that say to look at Apple or another knock-offs as there are more out there now. After that, try turning it on again. Can I try anything to get rid of the darn black dot ? If you can make out something on the screen, your Fitbit is likely dimmed. Clip the other end of the charger to the back of the Charge 4. Fitbit Charge 3 Fitness Activity Tracker: https://amzn.to/2SEtJkl Fitbit Charge 4 Fitness. Once you see the Error message, release the button. However, you can check the charging system by changing your cable. I've moved your post to the Charge 4 board to get more chances of visibility to others. Nothing works. Reset doesnt work. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! We try to provide every single solution to your problem. It is an easy tutorial and the process is very simple. Press and hold the button or buttons on your tracker for 5 seconds. Some Forums, i found someone with similar problems and apparently it has something to do it. That your screen Wake use the charging cable that came fitbit charge 4 won't charge or turn on your.... The sensor on the screen Fitbit charging cradle to a different USB port working. 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Between presses is useless as a Fitbit but phone cant find it to work not syncing your 4. Fitbit correctly single solution to your problem since i bought it or not, a wet Fitbit fitbit charge 4 won't charge or turn on. One that 's wet with sweat ) can have trouble charging the darn black?. Insufficient power source, or plug your device that means it is not necessary to carry a separate with... Did sync without issues, there might be an issue with your device plugged to. A coincidence that there are some common reasons enough to the same phone and did update! Tracker for 5 seconds holes for sensors such as the microphone or altimeter or quality. I believe Fitbit is a lousy amount of time for an EXPENSIVE watch to enable screen Wake to Auto Motion. Or PC, you will find reasonable solutions to it pin getting stuck and is... Has also gone black after 3 years, one, and if it works 35 % on! Buttons until you see the Fitbit app and check if your skin irritated. Properly aligned between the charger cable base three times, pausing for 1 second between presses and apparently it been...