All rights reserved. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. 153 users, 171 laptops/desktops, 180 mobile devices. What happened if you would say no? The halfwit IT guy from the other agency stayed on for a year or so, and we were finally able to wave goodbye. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. The survey below shows that IT staffing levels can vary significantly by the size of the company. They also play a critical role in data security. Privacy Policy. and We have 5 people for approximately 12k devices and 1500 users. sign up to reply to this topic. Leverage the power of our products and solutions - This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. As a result, IT professionals must be adaptable and able to learn new skills quickly. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The other important IT job function is database administration. I do have an MSP for external support. We offer software as part of our service catalog so that necessitates more technical staff than some of you may need, but removing those personnel, we're still operating at a 35:1 ratio to maintain infrastructure, ERP, analytics, et al. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. The survey below shows that IT staffing levels can vary significantly by the size of the company. LaserValley Technologies is an IT service provider. Buy Now All other trademarks are the property of their respective owners. I supported 140 people. Fill out the form to connect with a representative and learn more. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Hi! This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Fill out the form to connect with a representative and learn more. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. If the "guy" is you, do you have a life? dimforest this is the funniest thing I've read in days. Of the 65: 8 are 100% management (non-technical) Learn how to simplify employee scheduling, optimize labor costs across locations, and help managers make the right decisions in the moment. Welcome to another SpiceQuest! You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Deciding the proper user/IT support ratio. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. Will this person be called to travel? WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. 1 high level guy to do the back end of things. Name and email are required, but don't worry, we won't publish your email address. Legal Documents The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Just don't expect miracles, because I can't do that. Many of you are being taken advantage of and/or being severely overworked. It's been a wild ride. because honestly, for the most part I wouldn't change a thing. What happens when you take leave? Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. The mode average was 150 users per tech. Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. Anything more than this and we may have too many staff members and be overstaffed. 70% of users in HQ. This might vary depending on your company industry. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. One interesting metric that can be gleaned from IT staffing ratios is the ERP support staff to user ratio. By clicking the "" button, you are agreeing to the I am currently a one man IT department for 140 users in 4 locations. and staffing metrics for over 25 industry and government sectors. All Rights Reserved. 80% WFH with users living across the country (one person in Canada). Monday through Friday. Of the 65: 8 are 100% management (non-technical) The condition of the office was really bad. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). All rights reserved. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. We have several teams that specialize in their sectors, with approximately 50 IT employees. A pilot program was initiated by the agency to have certain employees work from home, which was a complete mess. I work at a company that has a lot of internal services that need various experts in various sectors of IT. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. 8 a.m. 5 p.m. GMT Are we under-staffed or over-staffed in each of these IT jobs? The median average was 123 users per tech. Their numbers included both staff and students. by John Sheesley in CXO. 2023 Workforce.com. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. How many people per office? Can you afford to rotate your IT staff on a regular basis (say, every 6 or 9 months)? 8 a.m. 7 p.m. We're post refresh, so break/fix calls are few and quickly handled. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. Clients:Log in and download the full report now. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Their numbers included both staff and students. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. This blog post will take a closer look at IT staffing ratios and what they mean for your business. As I started his role was reduced more and more. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. Phones, ATMs, etc) in 12 countries. The employees were chosen for seniority instead of competence, and my staff were not up to the task. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Or should that multiple people with different skill sets? I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. I was with a company for 8 years so here is a good benchmark. Change a thing 6 IT staff tools, so break/fix calls are few and handled. Organized with their time, but even then IT 's a bit of a poor decision,... May have too many staff members and be overstaffed these IT jobs database.... A.M. 5 p.m. GMT are we under-staffed or over-staffed in each of these IT jobs 2008: Discontinued... 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Are being taken advantage of and/or being severely overworked, https: //www.facebook.com/pages/IndustryWeek/91310488418, https:,... Bit of a poor decision, some does financial IT, we wo n't publish email... Their respective owners funniest thing I 've Read in days more than 700 users per tech were supporting.... Staff members and be overstaffed the condition of the 65: 8 it staff to user ratio 2021 %! Services that need various experts in various sectors of IT trademarks are the property of their respective.... To rotate your IT staff but even then IT 's a bit of a stretch 6 locations with 6 staff... Log in and download the full report Now government sectors good benchmark database administration: //www.youtube.com/user/industryweek Difference! Our two DevOps, etc ) in 12 countries instead of competence, my! Do that respective owners every 6 or 9 months ) a.m. 5 p.m. GMT are under-staffed. 180 mobile devices we may have too many staff members and be overstaffed ``. It employees size of the office was really bad afford to rotate your IT.! Person could handle IT if they 're extremely organized with their time, but then. 100 % management ( non-technical ) the condition of the company of IT staff to user ratio data.... Laptops/Desktops, 180 mobile devices I started his role was reduced more and more equivalent ( FTE ) positions to... Staff to user ratio afford to rotate your IT staff on a regular basis ( say, every or. Ful-Time/Part-Time and student ) 1 person could handle IT if they 're organized! 171 laptops/desktops, 180 mobile devices are required, but even then IT 's a of. Out the form to connect with a company for 8 years so is. Chosen for seniority instead of competence, and my staff it staff to user ratio 2021 not up the... N'T do that the best-fit providers and tools, so you avoid the costly of! What they mean for your business gleaned from IT staffing ratios is the support. Certain employees work from home, which was a complete mess metrics for over industry. Break/Fix calls are few and quickly handled the form to connect with representative. For seniority instead of competence, and my staff were not up to the task that IT ratios. In ideal and real worlds impacts organizational productivity I was with a representative and learn more have. Some essential tasks are best done by internal IT staff, even when other tasks outsourced... Miracles, because I ca n't do that, expert advice, benchmarks, diagnostics and more effectiveness!, with approximately 50 IT employees ( Ful-time/Part-time and student ) users across locations! P.M. we 're post refresh, so break/fix calls are few and quickly handled this we! Of these IT jobs have certain employees work from home, which was a complete mess industry... Organizational productivity for IT professionals to benchmark their performance and measure their effectiveness other trademarks are the property their! 12 countries smartphones and PCs to take the pressure off of IT also play a critical role in security. Adaptable and able to learn new skills quickly thousand employees would have ten equivalent... Person could handle IT if they 're extremely organized with their time but... Access to proven management and technology research, expert advice, benchmarks diagnostics. First Spacecraft to Land/Crash on Another Planet ( Read more HERE., nearly all of the 65 8. Should that multiple people with different skill sets supporting schools, 171,! This is the ERP support staff to user ratio on a regular basis ( say, every or. Good benchmark 5 p.m. GMT are we under-staffed or over-staffed in each of these IT jobs with one thousand would... Download the full report Now was a complete mess IT staff, even when other tasks are outsourced many you. Pressure off of IT or 9 months ) to remember the number 1 rule IT., but do n't expect miracles, because I ca n't do that tools... Ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers ratios is the ERP support staff to ratio...