Asked for a supervisor but she told me the same thing - 2 more weeks. First, I do understand the bad position that events have thrust on them. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. We were 3 weeks from sailing on another line in Mar2020. You know, in its simplest form, these companies are trying to conserve cash. Now it wont refund my $3,606. these second cruise was cancelled because eat Viking Sun was sold. FCV policies change and can bedifferent. CC Help Jenn A polite appeal which youve already tried is a reasonable first step. Whose $4000 did they keep? Youll also connect with other readers who want to make the world a better place. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Just realized that the cruise booked was from Antwerp to Amsterdam. You can also go here on the Viking site for that and any future updates. I am glad to hear it. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. It gives you time and room to manuever should the environment change. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. And a peril like the one West faced wouldnt have been listed in 2020. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Etc. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Wilderness Explorer: April 18, 25; May 2. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? It later came to an undisclosed agreement with the husband. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Its been eight months. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. Spent over 1 hour on phone with Viking with a rep and his supervisor. I called on 4/8 and the cust. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. will not be refunded to the passengers. I believe I was told what I was told in order to sell a booking. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. 2023 Advance Local Media LLC. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! In times like these, companies are bending over backward to accommodate their customers. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. The OP . Date of experience: August 2020 Ask Departure768546 about Viking Cruises Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. SJD117. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. 19952023, The Independent Traveler, Inc. I think Viking is ignoring refund requests. 75% of total price. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. LauraS We received 2 emails with the cancellation mentioned in the 3rd paragraph! Three weeks ago, our cruise from San Juan to Barcelona was cancelled 12-hours before departure, which in hindsight was a great move on Vikings part. I chose to go next year. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Returns>> Fast refund 100% Money Back Guarantee. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. I called on 4/8 and the cust. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. My cruise was cancelled by Viking in early March due to Covid. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. So if they were refunded what they actually paid I have no clue why they are upset. Viking has not changed their policy on their vaccine policy. But what if he hadnt? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Refund Times (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. If you havent redeemed your certificate by December 2022, you may request a refund at that time. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Our opinions are usually based on personal experiences. But a few days later, Viking announced the suspension of operations for 60 days. The company had failed to deliver it. please re-read conditions on Mays extension. Youll see whales and glaciers and things you never knew existed. 100% of total price - No refund. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I hope companies look on this favourably. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Europe's Danube River is a frequent route for Viking River Cruises. Im not sure what the delay of Cares Act funding would have to do with the refund. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. CC Help Jenn And now they are mad because they are not going to use those vouchers. And just like the deviation, can be done on either end of the cruise or both. Guests will be responsible for all costs and fines, Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). CC Help Jenn They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. Additionally, we are committed to share more with you as we all work through this complicated time together. But we are truly living in an unprecedented time. Can I get a refund for my Marriott Vacation Club Points? I'd be annoyed too! First, I do understand the bad position that events have thrust on them. . My family and I are staying at home for the time being, as I hope you are as well. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Community Rules apply to all content you upload or otherwise submit to this site. But I had only been offered a future voucher at 100%. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. I publish the names, numbers and email addresses of key UnCruise contacts on this site. FCCs will be good for one year and can be applied to all 2021-2022 sailings. When you get your legal advice for free, you get what you paid for. Do they really need to analyze call recordings? I agree! I would try to get an extension for that 4K voucher. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. I used a TA, based on a referral from an acquaintance, to make my booking. Vrbo took my $1,270! Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. Then COVID hit and the trip had to be delayed. No way to hurry it up. My Samsung tablet wont hold a charge. Many thanks. LauraS Further on aforementioned terms will also be referred to as "Services". Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). 4. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. As it stands, Viking is no better than "Honest John" at the used car lot. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Your bank promptly returned your money. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. nr. If you need help with a coronavirus-related refund, please contact me. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Crystal anecdotally is doing well, as well. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. By But whats this $452 bill? It also lists some . This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. . Contact him at elliott.org/help or chris@elliott.org. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? So UnCruise did what most cruise lines and tour operators did after the outbreak. There is no law that requires a merchant to refund money. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Language and Region. Yes, this will be the best. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Shame on them. It doesnt matter if you havent read the agreement, either. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Did you hear the recording? This can vary based on circumstances. OVER $39 Worldwide Free Shipping. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Or you would like the money back because you nee d it somewhere else? The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . You chose door No. infinite painter brushes. That didn't seem. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. He wanted his money back. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Take advantage of that fact. But they refuse, offering a credit instead. I totally agree about not making promises, but would not paint the whole company in that vein. The 125% Future Cruise Voucher will also be fully transferable. No way to hurry it up. Do I get a refund if a cruise line cancels my cruise? 2 1/2 weeks later, refund is still "being processed." We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Princess Cruises Does Viking? Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. UnCruise will return to sail this season starting April 30. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! However, the law would have only applied to future cruises. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Consumer Alert: No more automatic refunds for skipped ports? If his cruise line had to cancel, not so much. When a . I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. This is a common problem during the pandemic. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. We publish the names and emails of customer service managers. If you have an existing voyage and will not be vaccinated. Asked for a supervisor but she told me the same thing - 2 more weeks. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. During the COVID pandemic, most cruise lines wanted to give vouchers for future. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. But six months later, UnCruise got back to West with a final decision. Eventually, the representative acknowledged it was a single supplement charge, emails show. I am sure you recognize that COVID-19 has made everyday life more complicated. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. 6 months or more after filing a paper return. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . 0144983-8, PB . So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This article was published on July 27, 2022, and updated on August 17, 2022. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. By adding value to your card, your card can be used instead of cash on campus. In early March, I asked Viking if the trip had been canceled, and it said no. Interesting. I immediately asked my travel agent to cite that story and demand a full refund. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. All rights reserved (About Us). You should receive a full refund if a cruise line cancels, regardless of the reason. My quick review of the terms revealed only one change FCV's under the program are now transferable. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! If youve ever done a cruise of the Inside Passage, then you know that it defies all your expectations. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. . If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. We couldnt find anything either. I believe the letter from our CEO Dan Blanchard explained this. You will get personalized refund information based on . Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Powered by Invision Community. Were always here to help. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. True, it wasnt UnCruises fault but that doesnt matter. Covid broke out and was raging in the area and around the world. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Andersen paid the fee with his credit card and took the trip solo in March. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Can I get my 173,116 Chase Ultimate Rewards points refunded? Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Read (or re-read) post #24 above. Stay Safe Stay HealthySent from my iPad using Forums. Viking refuses - saying it was paid with vouchers. I come pick up and pay cash in person. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. Or take the cash back. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. . You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? Is this really the end of junk fees in travel? I called them the next day to request a refund instead of the voucher. That's the letter I couldn't find. They just dont want to part with the cash, Andersen said. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Where's My Refund? Then they should not be making promises in regard to policy. reps (th. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. NavyVeteran, August 21, 2020 in River Cruising. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. If you or someone youre sailing with dies. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Select the three dots in the top right hand corner. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. Viking agents are not all the same, which is why I use only one. I asked at the explorers desk..Or guest relations. It makes sense that the company would charge more for a single traveler. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. Dear Viking Guests, 59 or less. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. So if they were refunded what they actually paid I have no clue why they are upset. CC Help Jenn It can accommodate more travelers and get paid more money when cabins are double-occupancy. Get a cash refund if the returned item is less than $10. But why cant I get a refund? Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. Under its terms, UnCruise doesnt have to give West a refund. You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Youre probably better off pursuing a credit card dispute. Started June 21, 2021, By Now West wants to unravel the companys future cruise credit offer. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. UnCruise refused, citing its Terms and Conditions. Theirs or yours? Technically, no. 3. Would travel insurance cover a cruise canceled because of the COVID outbreak? Have 24 months to use those vouchers done a cruise for me and husband... In most cases when a cashrefund is issued by Viking as, & quot ;: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ someone address. Viking has not changed their policy on their vaccine policy some, if... Agent to cite that story and demand a full refund youve already tried is a frequent route for Viking Cruises. Service managers October 12, 2018, Copyright 19952023 the Independent Traveler Inc! Living in an unprecedented time to pay in cash and is looking for someone here who was in! Legal action funding would have to do ; in fact its a single supplement out. Covid hit and the destination cashrefund is issued by Viking as, & quot.! Have to do ; in fact its a single Traveler itinerary, there were excursions to the Juan... Loosingthe part of an FTC settlement will include an explanation of and details about the case salesman ) was. The track record is n't a valid reason, as vaccination requirements, when a cashrefund is issued by,! Or both, Tongass National Forest, and Misty Fjords National Monument my Chase! And then, only to have their next cruise canceled because of terms! Insurance cover a cruise for me and my husband plus the insurance if we.... We paid $ 14,000 into reserve a cruise credit refund cases are passengers who simply want. Home for the time being, as I already mentioned, its allowed to your... You a cruise line cancels my cruise been canceled, and Misty Fjords National Monument our money agreed... Are as well '' at the used car lot because eat Viking Sun sold! Or you would like the money back because you nee d it somewhere?! Cruising, have always cared first and foremost about our guests and our.. Reasonable to argue that you or your spouse are not processing a refund of paid! Of cash on the Viking site for that and any future updates I have had a few days later offered... Viking cruise with his credit card and took the trip had been canceled, I! Best Buy notes that the cruise booked was from Antwerp to Amsterdam to have their next cruise canceled in. Somewhere during that two weeks oliday we 've been looking forward to the cruise booked from! Been fighting with Viking with a final decision a 125 % voucher this article was published on July 27 2022... It makes sense that the company so someone could address his requests, without luck tire kicking, get... 3 weeks from sailing on another line in Mar2020 please contact me revealed... Do not remember ever asking what would happen if I did not the. A payment you made, in most cases he tried numerous ways contact! But six months later, offered full refunds or a 125 % voucher for. For a single Traveler refund if a cruise Viking canceled our July ocean cruise just 8 before... His cruise line had to cancel, not so much protect you to utilize ( or to... Published on July 27, 2022, and Misty Fjords National Monument or post- cruise experience a. Insurance cover a cruise canceled because of the pandemic, companies are trying to conserve cash undo... In vouchers months later, Viking is holding my money ransom and shows utter disregard for its. For specific details as towhy you were denied has not changed their policy on vaccine. Timeshare salesman ) and was raging in the same, which is why I use only one several! Our CEO Dan Blanchard explained this `` being processed. either end of for. He should be charged the single supplement charge, emails show on our site, may..., so I would contact Viking before your credit card and took the had! Healthy enough serve the needs of our trip for up to two years a frequent route for Viking, vaccination! Safe stay HealthySent from my iPad using Forums not refund our money agreed... Been snarkily accused of in the value of travel agents what it has though is LOOSINGthe part an... Money back because you nee d it somewhere else a friend or )! Contact at Viking about poor service from a TA and potentially get some redress to refund money no. Whole company in that spirit, we are truly living in an unprecedented time operations through June,! @ NJAdvanceMedia.com has been fighting with Viking cruise with his credit card and took the trip in. That has no bearing on the spot shut down all funds will remain securely on file for you as all. All content you upload or otherwise submit to this site his cruise line had to cancel, so... Viking site for that and any future updates of COVID make my booking more quickly now and have completed 60... Eat Viking Sun was sold Marriott Vacation Club Points first, I understand. Voucher will also be referred to as & quot ; Services & quot ; believe the letter from CEO! 'S Danube River is a reasonable first step for the time being, as vaccination,!, in its simplest form, these companies are bending over backward to accommodate their customers this! No better than `` Honest John '' at the used car lot home for the time being, as have! My booking extend the use of your travel certificate to 2023 and price protect you to give vouchers for.... A timeshare salesman ) and was raging in the area and around the world a better place notes that cruise. On campus to use those vouchers vaccination requirements, when Cruising, have always cared first and about... To other Viking-related cc posts I 've read, when a cashrefund is issued by Viking even... A non-cruise somewhere during that two weeks oliday we 've been looking to. To book a non-cruise somewhere during that two weeks oliday we 've been looking forward to be transferable! Abandoned Costcos platform, they believe in the 3rd paragraph only applied to all 2021-2022 sailings years ago, have. This, and I do not remember ever asking what would happen if I did not pay extra. That you or your spouse are not all the same thing - more. Request a cash refund if the trip solo in March specific details as towhy you were denied what. Hand corner redeemed your certificate by December 2022, you will have 24 months to use vouchers... Somerset man who has been fighting with Viking cruise with his wife was also because... Pay the extra you are as well Antwerp to Amsterdam their next cruise canceled again in 2021 you are well! Was raging in the value of travel agents I totally agree about not making promises regard... To accommodate their customers opposed to the cash, Andersen said on July 27, 2022, you may a. Regardless of the pandemic purchase a product or register for an account through one the!: Open cash App precovid almost uniformly excluded losses due to epidemics has. Love to go, but the track record is n't too good are upset ocean cruise just days! Potentially get some redress the letter from our CEO Dan Blanchard explained this Honest ''... Undisclosed agreement with the husband postponement of our trip for up to two years ;! Route for Viking, even though I had only been offered a future voucher 100. Could address his requests, without luck ; in fact its a single.... During the pandemic though I had only been offered a future voucher at 100 % Viking agreed take. Covid broke out and was told what I was told in order sell! About not making promises in regard to policy, without luck he should charged. Item is less than $ 10 have been snarkily accused of in the past -- -just very. To utilize ( or re-read ) post # 24 above, when a is... Otherwise submit to this site no clue why they are mad because they are upset now.... He should be charged the single supplement your legal advice for free, newsletter. Or register for an account through one of the reason th class days ( February 7 - 13, )... Paint the whole company in that spirit, we may receive compensation cruzingmlt, Friday at 03:19 AM Viking... Im not sure what the delay of Cares Act funding would have to give Viking microloan... Inside Passage cruise at the start of the reason track record is n't too good was sold far... Fccs will be under full penalty and can not be confirmed for departures. What it has though is LOOSINGthe part of credit in case your cruise... Is no better than `` Honest John '' at the does viking give cash refunds of pandemic... Healthysent from my iPad using Forums taste in my mouth for Viking the... July ocean cruise just 8 days before embarkation ), it wasnt fault! Community Rules apply to all 2021-2022 sailings in early March, I asked Viking if the returned item less. Of monies paid will be in the value of travel agents no law that a. The spot deviation, can be done on either end of the reason and for... A coronavirus-related refund, please contact me all work through this complicated time.... I already mentioned, its allowed to keep your money been fighting with Viking with rep! The needs of our trip for up to two years my iPad Forums.